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“Would not make another reservation here again!”

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Holiday Inn Express Hotel & Suites Yulee
Ranked #2 of 6 Hotels in Yulee
Dothan, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Would not make another reservation here again!”
Reviewed 17 April 2012

Be careful when making reservations online because if you choose the lowest rate you are actually choosing the policy where you are not able to cancel for any reason without being charged for the first night! My child had lice and so I called 5 days prior to our check in to cancel and they were going to charge me anyway. They had no concern whether or not I was coming (with lice!) or not, they just wanted their money! In my opinion this is not good customer service for me or for any other guest staying in the room after me. I also had reservations at another hotel and they were very concerned and canceled with no charge. I will never stay at a Holiday Inn Express again for this one incident of bad customer service. That is not how you do business. There are plenty of other hotels!!!

  • Stayed April 2012, travelled on business
    • Service
Helpful?
2 Thank KRentschler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Yulee, responded to this review, 28 May 2012
Dear KRentschler,

We have a pricing structure that allows us the opportunity to offer deeper discounts to our customers. In order to offer these rates we must attach restrictions such as cancellation fees or full prepayment. Some of our lowest discounted rates carry full prepayment requirements while others carry a cancellation fee.

It is certainly not our intent to inconvenience our valued customers, but to instead offer options that make sense. We always appreciate comments from our guests, and we will use this feedback in making decisions about our future pricing strategies.

Sincerely,

Ben J
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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163 reviews from our community

Traveller rating
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    28
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    14
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51
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26
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Newmarket, Ontario
Level 4 Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 April 2012 via mobile

Stayed here two nights on our way to destination in Florida. Our room was very nice, clean, bed was comfortable and had comfortable seating besides the bed. The pool was clean as was the breakfast area, breakfast food was good with plenty of selection. Only negative was girl at check in counter was very interested in a television show, which she was engrossed in while checking us in. We also stayed here on our way back home as did our friends on our recommendation.

Stayed February 2012
Helpful?
Thank Blitzen467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuujjuaq, QC, Canada
Level 4 Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 April 2012

Hotel was very clean, front desk was very helpful and kind. The suite was clean, quite large, and the swimming pool was just the right size for the kids to play and have fun before bed. Breakfast was very good and the price was great.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMatchett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2012

I had to cancel my reservation, but did so weeks ahead of my stay and they still found it within thier hearts to charge me for one night and fill the room at a higher rate during a local event. Taking advantage of your customers is the fastest way to go out of business.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Yulee, responded to this review, 29 April 2012
Steve P,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington, West Virginia
Level 6 Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 18 March 2012

Stayed here on the way to cocoa beach, fl for a cruise. Staff was pleasant but bed was hard as a rock and the next morning I awoke with terrible low back pain. Would not stay here again just for the beds. The hotel itself was clean and well kept and room was average.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank herdfans4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Yulee, responded to this review, 13 April 2012
herdfans4,

Thank you for your review and being so detailed in the good, the bad and the very good! Whilst I am pleased with the good and the really good comments, I truly value the bad comments as this gives us the opportunity of improving what we already do. We will address these points and I hope that when you return you will see the improvements that have been made.
Thank you again for your review.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Yulee

Property: Holiday Inn Express Hotel & Suites Yulee
Address: 76071 Sidney Pl, Yulee, FL 32097-1671
Phone Number:
Region: United States > Florida > Yulee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Yulee
Price range (per night): $133 - $178
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Yulee 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Guests planning a vacation in Amelia Island, Fernandina Beach, Kingsland (GA), or Jacksonville know that this hotel is the choice to make. This new Holiday Inn Express Hotel & Suites is conveniently located off I-95, just 10 miles north of Jacksonville and 10 miles south of Kingsland, GA. This hotel is within 10 miles to many area attractions including Fernandina Beach, Amelia Island, North Hampton Golf Course, Jacksonville International Airport (JAX) , Kings Bay Navel Submarine Base, Kingsland, GA. Upscale Amelia Island and Fernandina Beach offer unique boutiques with quaint restaurants and winding streets. The hotel is also close to a variety of restaurants, several golf courses, kayaking, and bicycle and boat rentals. Our new hotel features deluxe amenities like free complimentary high-speed Internet, free hot breakfast buffet, fitness center, business center, and 32 LCD TVs in the guest rooms. However, the best way to relax at our hotel is the large outdoor pool. We think you'll agree that our rooms offer more deluxe amenities for a better value. Remember Stay Smart stay at the Holiday Inn Express & Suites Jacksonville North - Fernandina. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Yulee
Holiday Inn Yulee
Yulee Holiday Inn

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