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Reviewed 4 weeks ago

Staff was amazing. Clean Rooms. Did not have Microwave, but had small refrigerator. Food Quality could have been a little better for in room dining because both meals were overcooked. However, overall the hotel is in a great location and very nice.

  • Stayed: October 2018, travelled with friends
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank 314tishas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeWPBAirport, Director of Sales at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded 4 weeks ago

Thank you for your recent review. We appreciate the time you have taken to provide us with your feedback. We do not have a Microwave in the guest rooms but we do have a communal Microwave in the lobby by our pantry that can be used for all our guests. We recently have hired a new food and beverage manager and we will be taking a look at our food quality and how to improve our guest's experience.

Thank you again for your time and for being our guests. We hope your travels bring you back to our hotel.

Sincerely,

Ali Etemadi, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Omar assisted me when I checked in. The Hilton Honors room was very nice. This was my first time in the city as well as staying at a DoubleTree. I’ll be sure to book this hotel again the next time I come to WPB.

Stayed: October 2018, travelled on business
Thank erlisa1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeWPBAirport, Director of Sales at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded 4 weeks ago

Thank you for your recent Review! We appreciate the time you have taken to provide us with your feedback. Omar is a fantastic associated with the hotel and we are very lucky to have such great staff member on our team.

Thank you again for staying at the DoubleTree West Palm Beach Airport and we look forward to having you back as our guest in the near future.

Sincerly,

Ali Etemadi, Director of Sales

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Reviewed 11 October 2018

The location of the hotel is great. Near the airport and near the city. If you are on business it's great, and only 10 minutes from the beach. Service is very good, helpful staff. Rooms are clean and quiet. The hotel shuttle arrives in minutes and they drive you into the city too.

Room Tip: Get a room opposite the freeway.
  • Stayed: October 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Roving801395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeWPBAirport, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded 12 October 2018

Roving801395,

Thank you so much for your review. We are happy to know that you have enjoyed your stay and that DoubleTree West Palm Beach. We are glad to know that the hotel was a conveneint hotel for your stay in the West Palm Beach.

Thank you again for your 5-star review and we look forward to having you as our guest in the near future!

sincerely,

Ali Etemadi, Director of Sales

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Reviewed 10 October 2018

The hotel was nice, quiet, very clean room, the check in was fast so was the check out.Our AC kind of did not work well but we managed, that was the only little thing, we like our room very cold and we just didnt get it.The staff can do a little better in being nicer but overall we enjoyed our stay, it was very close to the airport that worked awsome for us.

  • Stayed: October 2018, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank jackie22302018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeWPBAirport, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded 12 October 2018

Jackie2230218,

Wow! Thank you for your review! It is great to hear that you enjoyed your stay with us. We value the time you have taken to provide us with this feedback and we will share it with our team to improve our hotel accommodations. Thank you for staying with us and our team looks forward to serving you again in the near future!

Sincerly,

Ali Etemadi, Director of Sales

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Reviewed 3 October 2018

I am going to be paying for a room I would like for it to be clean, especially with a full cleaning staff. I’d like to only have to ask for things I want and for them to be carried out correctly the first time. I would have loved for the air-conditioner it’s working A little better than it was.

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Candace J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise-HiltonHelp, on behalf of management at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded 9 October 2018

Dear Candace J,

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could address. We have discussed this with our staff, and will make every effort to be sure our rooms meet the highest housekeeping standards. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.

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