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“Group meeting”

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Best Western Palm Beach Lakes
Ranked #10 of 34 Hotels in West Palm Beach
Certificate of Excellence
West Palm Beach, Florida
2 reviews
“Group meeting”
Reviewed 28 February 2012

My group of about a dozen people in town for a collectibles show had room reservations for the week of Feb. 18-25 at the Best Western for the eighth year in a row, and we couldn't be happier. The rooms were clean, the staff (which amazingly seems to be the same year after year) was courteous and fun, and the pool area is wonderful with a large open patio and covered sitting area. Our group even used the on-site free bbq grill for a Friday night hamburger and hot dog cookout by the pool. We hope to be back next year for our 9th year. Oh, and the beds were incredibly comfortable!

Room Tip: Go for the poolside rooms. They have a great view of the patio area.
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  • Stayed February 2012, travelled on business
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Helpful?
Thank TRbuttons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
New York City, New York
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 February 2012

Those who know me know I am a straight shooter. I travel alot and I am not a Prima donna. When I read reviews that say how "great" or "the best hotel I have ever stayed at" after I stay in a place that is basically a circa 1962 hotel with very little if any updates in 30 years, I know is a phony review. I booked 2 nights through Hotwire for $60.00 a night in February with my two teenage girls. We arrived late from a wedding and proceeded to the room, The smell of mildew was so overpowering it literally burned in my throat. My daughter wanted to sleep in the car the stink was so bad. The bathroom was disgusting as well as the rest of the room. Called the front desk at 1AM only to be told "there was nothing we can do" They said they would make some financial compensation. We left first thing in the AM, dropped the keys and did not return for the second night. I called Hotwire, received a full refund and they blocked this hotel from ever showing up on my acct. again.

Room Tip: Stay somewhere else
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  • Stayed February 2012, travelled with family
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Helpful?
4 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
murray123, Manager at Best Western Palm Beach Lakes, responded to this review, 6 March 2012
Steve B.
Just wanted to apologize for the experience you encountered while staying at our hotel. While we are an older property we take great pride in the cleaniness of our rooms as well as the overall appearance of our hotel.
We value all reviews both positive and negative and in fact used your review at our staff meeting to avoid anyone having such an experience in the future.
Once again, please accept our apology's.
Sincerly
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bresso, Lombardia, Italy
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 February 2012

I spent a very relaxing week in Palm Beach Lakes BW hotel: very nice room and very good breakfast.

  • Stayed January 2012, travelled solo
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Helpful?
Thank Alessandro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York, United States
1 review
Reviewed 11 February 2012

I was so surprised not only at the exquisite nature of the hotel full of plant life, grass, and beautiful amenities, but at the kind, helpful staff that made sure my stay was the best it could possibly be! Clean and beautiful.

  • Stayed February 2012, travelled on business
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Helpful?
Thank JonathanSaraga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
texas
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 8 February 2012

We stayed here for a week.Staff was pleasant and accomodating. Our room overlooking the shuffleboard court was clean and large, except for the bathroom, which was very small.The sink, tub, and toilet were all in one area and only one person at a time could comfortably fit in the area.The tub drain did not hold water in the tub.To be fair, I did not notify mgmt, as we did not want to be bothered. The breakfast was o.k., with two kinds of cereal, oatmeal, bagels,waffles(make fresh), juice, and bananas, apples, and oranges.It was quiet except for one night when a guest brought THREE barking dogs, who woke us up in the morning.The only two recommendations I would make are softer toilet tissue and towels(they could really have used some fabric softener) Be aware that if a workout room is important to you, it is actually at another hotel two blocks away.You will get a free pass to use.

Room Tip: Our room facing the shuffleboard court had lights shining in the window all night, which the blackou...
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  • Stayed January 2012, travelled as a couple
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Helpful?
Thank angleTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Palm Beach Lakes

Property: Best Western Palm Beach Lakes
Address: 1800 Palm Beach Lakes Boulevard., West Palm Beach, FL 33401
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in West Palm Beach
#10 Family Hotel in West Palm Beach
#10 Romantic Hotel in West Palm Beach
Price range (per night): $134 - $202
Hotel Class:2.5 star — Best Western Palm Beach Lakes 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Newly renovated courtyard hotel offers 135 spacious and comfortable guest rooms, each with refrigerator and microwave. 60' Heated pool, landscaped courtyard, covered patio, picnic/grill area, guest laundry, fitness center and business center. Free parking and wireless internet. Van service to Palm Beach International Airport, Downtown CityPlace, TriRail Station, Convention Center and nearby shopping and restaurants (3 miles)is available at nominal fee. Port of Palm Beach (Bahamas Paradise Cruise)transportation is available at $40 per room/round trip. Complimentary hot continental breakfast is served from 6 to 9.30 A.M. daily. AAA approved. Across the street from Palm Beach Outlets Shopping Complex and Whole Foods Market, next door to Target. Restaurants in walking distance. ... more   less 
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Also Known As:
Best Western Palm Beach Lakes Hotel West Palm Beach
Best Western West Palm Beach
West Palm Beach Best Western
Best Western Palm Beach Lakes West Palm Beach, Florida

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