We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Incomitent, Rude Desk Staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Residence Inn Tampa Downtown
Ranked #73 of 164 Hotels in Tampa
Reviewed 22 April 2017

We gave the desk 18 gift boxes for our sons wedding party guests- 5 people got boxes and the rest disapeared! Maybe stolen? When we asked the desk clerk she was rude, defensive and nasty to my wife and daughter. They are liers- rude incompitent people. They need new jobs as customer service is not for them. We would not ever stay here again. Also- when we checked in they gave us a dirty room. When I went downstairs the clerk almost didn't believe me. Then the new room- only 1 key worked.
Breakfast staff was great- very nice and helpful. The breakfast staff should be dealing with the customers instead of the rude incompitent nast desk clerks.

  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank outoftown60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (433)
Traveller rating
Traveller type
Time of year
Language

27 - 31 of 433 reviews

Reviewed 22 April 2017 via mobile

The hotel itself is tired and worn out but the staff make up for this in every way the breakfast is served with a smile the help from the front desk was ace and the bus service made access really easy.

Stayed: April 2017, travelled on business
Thank Nathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 April 2017

Hello Nathan C,

Thank you for taking the time to give us your feedback on your stay with us. Please accept our apologies for the current condition of the hotel. We are truly excited for our renovations starting in July. We hope you come back to see the changes that will be done.

Thank you,
Delucha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017 via mobile

Spent 5 nights here while touring colleges with my daughter. This hotel is conveniently located near Tampa Riverwalk and the University of Tampa. A free shuttle will drive you anywhere within a couple of miles of the hotel. Hot breakfast is included, and a guest laundry is available (the desk will supply laundry detergent and dryer sheets free of charge). Desk staff was courteous and helpful, but they seemed to be stretched thin during busy times. The only real negative: The decor, fixtures and fittings in the rooms are tired and worn - not just by Marriott standards, but by any standards. Stains on the carpet, toilet lid chipped and mismatched to the toilet base, bed soft and not particularly comfortable. So while I would definitely stay here again, I hope that Marriott will consider an overdue re-do of the suites soon!

Stayed: April 2017, travelled with family
2  Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamela P, Front Office Manager at Residence Inn Tampa Downtown, responded to this reviewResponded 2 September 2017

Thanks for taking the time to review your stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017 via mobile

We chose this hotel because of its proximity to the Straz Center for Performing Arts, which is approximately a 2 minutes walking. The hotel itself was more than adequate. The staff was accommodating, the room was clean, the location perfect. Also the bed was quite comfortable. There is free breakfast, which is mediocre at best, yet better than nothing. I enjoyed the fact that the coffee in the lobby was available throughout the day, rather than just in the morning.
This hotel is connected or shall I back to back with a courtyard by Marriott. There is a pool which I believe is shared by both hotels. I never saw it to be crowded though. There is also a basketball area and a family area with seating and a grill.
We would definitely return to this hotel.

Stayed: April 2017, travelled as a couple
1  Thank Shannlee23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamela P, Front Office Manager at Residence Inn Tampa Downtown, responded to this reviewResponded 2 September 2017

Thanks for taking the time to review your stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2017 via mobile

Good location and. functional but disappointed with this Marriott property.
-Carpet in room very stained and shabby looking. Did someone fix there bike in the room?
-Room furniture rather dated
-Toilet must have had tank cover break at some point. "Replacement" did not fit this tank.
-kitchenette also tired. Looked a bit dusty in spots and was
- Desk clerk was pleasant but didn't meet what I have come to expect from Marriott

For many other tier 2 brand named hotels or non franchised hotels this would be more in line with what is borderline. For Marriott I find this sub par.

Let me close with it is very functional room overall, It is very convenient location to downtown and generally comfortable. It just falls pretty short of Marriott standard I'm my opinion.




Stayed: April 2017, travelled with family
Thank KPE63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamela P, Front Office Manager at Residence Inn Tampa Downtown, responded to this reviewResponded 2 September 2017

Thanks for taking the time to review your stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Tampa hotels
Downtown
Courtyard Tampa Downtown
Aloft Tampa Downtown
#22 of 164 in Tampa
572 reviews
Show Prices
Show Prices
Show Prices
Hilton Tampa Downtown
#13 of 164 in Tampa
1,525 reviews
Historic Ybor
Hampton Inn & Suites Tampa/Ybor City/Downtown
Show Prices
Show Prices
Show Prices

Been to Residence Inn Tampa Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Tampa Downtown

Address: 101 E Tyler St, Tampa, FL 33602-3714
Region: United States > Florida > Tampa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Business Hotel in Tampa
Price Range: $249 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Tampa Downtown 3*
Number of rooms: 109
Official Description (provided by the hotel):
Residence Inn is Marriott's leading extended stay brand. We are equipped to give you the room to enjoy yourself on longer stays. Whether you are staying for one night or 6 months, our spacious suites with kitchens will certainly give you comforts that most hotels can't. We provide complimentary amenities that include a full hot buffet breakfast, light meal with all you can drink beer and wine Monday - Wednesday evenings and internet throughout the hotel! Our wonderful staff is here to do everything they can to ensure that your stay is flawless and comfortable. We look forward to serving you! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Evoline ltd, Wotif.com, Expedia APAC, lastminute.com.au, Hooroo Pty Ltd, TripOnline SA, getaroom.com and Cancelon so you can book your Residence Inn Tampa Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Tampa Downtown Hotel Tampa
Tampa Residence Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing