I stayed here because of the positive TripAdvisor reviews. I'm glad I did. The hotel is convenient, comfortable, clean, and quiet. The level of customer service was so good that I sent the following email to the manager. I think is says it all.
Thank you again for the excellent customer service from you and your staff on September 21st. As we discussed, my flight to Tampa was 3 hours late. I arrived after 1am, called the hotel, and thought I knew where to wait for your shuttle. I was wrong. Jared at the front desk did an excellent job of handling the situation, especially in the presence of a frustrated, crabby traveler. Jared was pleasant, professional, and he solved the problem. I was also very impressed when I called down to the front desk in the morning (the real morning, not the middle of the night morning!). You didn't just grant my request, you obviously saw a note on my record which Jared must have entered about the shuttle issue and you asked me about it. A long time ago, I was a retail store manager. I wish I could say I had always handled things as well as you and Jared did, but I wasn't always that good.
Kudos to you and your staff. I hope to see you again.
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- Also Known As:
- Towneplace Suites Tampa Westshore / Airport Hotel Tampa