Usually have passes for Busch in Williamsburg and water country. On vacation with family in Florida and we all decided to order passes to visit the Tampa location and SeaWorld. Placed my order over the phone and at No point did anyone ever inform me that I needed to pick up my passes at my “home location” I would have gotten them before leaving Virginia. So when we arrived at the park I showed my order and let the lot attendant know I had to pick my passes up.... I ended up paying for parking. $20... then when we arrived at the park waited nearly an hour in line to get to the ticket window. Out of three sets of windows only one set was open and wasn’t fully staffed. Mind you it is SPRING BREAK. Well the short staffed issues continued throughout the park. Didn’t even seem like half the food stands were open. One coaster was closed for maintenance and after waiting in hour in line for the next coaster some kid pulled a fire alarm and the lines were all evacuated. Continued our trip through the park and rode a few rides until they closed at 7pm.... AGAIN IT IS SPRING BREAK but yeah close at 7pm. Wait in line for nearly another hour at the customer service counter near the exit of the park and again was told nothing could be done about printing my passes, so on our trip to SeaWorld tomorrow and back to Busch on Saturday I will waste more time waiting in line for one day tickets. Definitely far from what I expected usually the customer service at the Virginia locations is outstanding. The park itself was gorgeous but not sure if it’s worth the hassle of all the lines I’m being required to wait in. Kinda defeats the purpose of being a “Premier Passholder”
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