We typically come here 3 times a week for lunch or dinner and order the same thing each time. It's definitely our favorite hotspot for food. Tonight was a different story. Last time I came in, my bread was hard as a rock but I didn't complain because sometimes things like that just happen. So this time, I came in, we ordered our food and I just mentioned to the cashier about them possibly not ocer toasting the bread. She was very polite and things were good. Paid, got our cups and went to get our drink. As we were standing there, filling up our drinks, the employees got the ticket for the order and things went south. Mind you, I'm still standing there and the employees said "some a**hole just ordered a sandwich with fresh bread" and continued to say inappropriate things along with jokes followed by laughter. MIND YOU, I'M STANDING RIGHT THERE! I went back to the register and asked for a manager. Erin came out and talked to me and seemed really displeased with her employees behavior after we talked for a minute. She handled the situation pretty well and made sure to do the appropriate manager things when it came to us being guests. She's the reason why I'm giving so many stars. Other wise it would have been a lower review. To the CHILDREN working in the back, break room talk stays in the break room. Not in the front and in front of customers. People have picky request sometimes. It happens. I'm sure you've made one or two before in your life.
Anyways, thanks Erin. I really appreciate your help this evening and thanks for supervising while they made our food.
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