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“Close to Airport many Restaurant Choices”

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Hilton Garden Inn Pensacola Airport -Medical Center
Ranked #3 of 63 Hotels in Pensacola
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Close to Airport many Restaurant Choices”
4 of 5 bubbles Reviewed 1 August 2011

Diamond Hilton Honors Member

The room in which I stayed was what I had requested in my reservation. No room issues was a clean and well equipped suite. A little more expensive than other hotels in Pensacola but is in a better area unless you are staying on the beach. Hotel could use a better selection of television stations which was very poor basic, basic cable.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JohnnySokko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIManagement, General Manager at Hilton Garden Inn Pensacola Airport -Medical Center, responded to this review, 2 August 2011
Dear Traveler,
Thank you for reviewing our property on Trip Advisor! I am glad to hear that you enjoyed your stay with us!
I am happy to let you know, that we are in the process of upgrading our cable provider and adding 50 additional channels to our current listing, and the majority of channels are HD! Some of the rooms have already been upgraded and we are hoping to complete the entire upgrade within the next two weeks!
Thank you for staying with us and we hope to welcome you back to our hotel soon!

Warm Regards,
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

474 reviews from our community

Traveller rating
    296
    122
    33
    18
    5
See reviews for
159
80
37
164
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Indianapolis, Indiana
2 reviews
2 of 5 bubbles Reviewed 24 June 2011

It might be a relatively new hotel but my overall experience was not favorable.
To start the housekeeping staff did not routinely take out dirty glassware, my room was often missing clean towels and I waited three days for pillow cases to be put on one of my pillows. Someone elses candy wrappers stayed on the floor in my room even after I asked specifically for this to be taken care of. My key cards were turned off twice during my stay and one night when I returned to my room the door to my room had been left open by the cleaning staff. When they emptied my coffee pot they didn't always clean the sink afterwards, Maybe this was my fault for not leaving coffee in the pot?
The above were some of my personal experiences. Co-workers had Merlot spilled on them in the restaurant, we waited over an hour for dinner and were never served our salads without any reduction in the price of the meal. Another co-worker had Oakleys disappear from his room during his stay. The walls are thin enough that you can hear your neighbor's snoring and alarms.
At some point during the stay "i'm sorry" didn't make much of a difference.

Room Tip: Facing the back of the hotel was preferable
See more room tips
  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Swilli01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clinton MS
1 review
5 of 5 bubbles Reviewed 14 June 2011

This Hilton is wonderful! The employees are all so nice and courteous and wanting to please! The room was beautiful and the pool area is great! The only complaint we had was our room had not been cleaned when we returned around 2:30p in the afternoon but other than that, everything was perfect!!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MERClintonMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIManagement, Manager at Hilton Garden Inn Pensacola Airport -Medical Center, responded to this review, 15 June 2011
Dear Traveler,

Thank you for reviewing our hotel. We appreciate your feedback and are happy to read that you enjoyed your stay with us.
Our employees work very hard to exceed all of our guests expectations!
I am sorry to hear, that Housekeeping did not clean your room until late in the afternoon. On sold out nights they work until 5pm, to ensure all rooms are clean and replenished!
We hope to welcome you back to our hotel in the near future. Thank you for staying with us!

Hilton Garden Inn Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
761 reviews
233 hotel reviews
common_n_hotel_reviews_1bd8 424 helpful votes
5 of 5 bubbles Reviewed 24 May 2011

This is a brand new, very nice HGI. As a Hilton Diamond member, I stay at HGI very often and find them a very good choice. This hotel is above average for the chain, with excellent service, clean and modern rooms, and great shuttle service. It is located right next to Sacred Heart Hospital and within close distance to the airport and many restaurants. I highly recommend it for business travelers.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drichrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 19 March 2011

We traveled to this hotel and were very surprised with the excellent service we had starting with our check in. Every morning we were greeted with a smile by Mark and he served us breakfast. He went above and beyond great service. We had dinner there one night and sweet little Erica treated us like royalty. The beds were so comfortable. The only thing that annoyed us was our room was only cleaned once. We actually ran out of toilet paper and had to ask. We would stay here again in a heart beat.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ramona Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Pensacola Airport -Medical Center

Property: Hilton Garden Inn Pensacola Airport -Medical Center
Address: 1144 Airport Blvd, Pensacola, FL 32504-8608
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Pensacola
#3 Business Hotel in Pensacola
#3 Family Hotel in Pensacola
Price range (per night): $178 - $366
Hotel Class:3 star — Hilton Garden Inn Pensacola Airport -Medical Center 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hilton Garden Inn Pensacola Airport -Medical Hotel Pensacola

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