I’m honestly not one to complain often, but sometimes the truth needs to be told. I’m a local school teacher and know that a job isn’t always as easy at it seems but this has left the worst impression on me. For a “high class” establishment you’d think a trustworthy and customer first mentality would be a priority, but the following story may leave you scratching your head, as it did mine. I’m so disappointed on how this matter was handled...
A friend and I were at the Spa per a scheduled appointment. All of the services were fine however, I had forgotten to take off my necklace prior to my massage. The massage therapist requested that I remove my necklace prior to he beginning my massage. I mentioned to her that I was afraid to leave it behind since I rarely took it off, it was a necklace that my husband gave to me on our very first Christmas together. She insisted, so I reluctantly took it off. She then told me that she did not have a place for me to place it and that the best option was to place it in my robe pocket that I had to remove for my massage. Needless to say when the hour was over, I placed my robe back on and changed into my clothes and left giving the pocket not a second thought.
On my way out the door, a staff member offered to take both mine and my friends robes from us rather than placing them in the laundry baskets per the usual procedure. An hour after leaving, I realized that I had completely forgotten my valuable, sentimental necklace in the robe pocket. I called the front desk immediately and told them what had happened and if they could please quickly locate it. I explained the entire situation, where I was, which room I had been in, where the robe had been left, etc. I called an additional 8 times and spoke to 4 different people in a matter of 2 days. No one knew what I was talking about each time that I called and no one could help me locate it or even give me a simple answer as to what was being done to find it. I was eventually transferred to speak with the spa manager who also had no answers and then the security supervisor who also could not explain what happened to my valuable necklace that had been left in my robe pocket. While I was told that often times these items are quickly located, no one could give me any answers. I spent weeks on the phone trying to find out what had occurred in the hour of time between me handing my robe to a staff person and me calling. Still no one can give me any clear answers and the establishment has done nothing to make it right. My $700 necklace was considered not important per the PGA National insurance company, so they refused to replace my item. Be careful with this business as the staff is obviously not very honest and can not be trusted when something valuable is left behind.
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