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Reviews (1,245)
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Traveller rating
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All reviews great location front desk man made lake walking path within walking distance whole foods lake view beautiful hotel restaurants and shops great stay definitely stay here again short drive business trip cookies nancy mall hgi
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138 - 143 of 1,245 reviews
Reviewed 1 April 2019

Traveling for work, it was very important to have a clean and comfortable place to stay with easy access to restaurants and shopping. I also wanted to be able to walk in the morning for exercise which I found was a great surprise as there was a lake behind the hotel with a walking path. This hotel was a very reasonable rate and I was even able to do some laundry!

Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank rvassalotti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex H, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded 1 April 2019

Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay with us to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2019

Had a terrible stay at this hotel. We are Hilton Honors Gold members and expected so much more for the price. Beds are uncomfortable, pool is tiny, pillows are lumpy and blankets are non-existent. Breakfast is also limited. Would not recommend.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Danielle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex H, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded 1 April 2019

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations and that our staff did not provide the level of customer service that was to your liking. Your comments will help us as we continually work to improve our guest experience. We hope you will consider Staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2019 via mobile

A hotel with a great view of the lake, modern amenities, great customer service and a central location to restaurants and shops. Property is also well maintained and spacious. Hotei is also walking distance to the mall complete with stores and restaurants.

Date of stay: March 2019
Trip type: Travelled on business
1  Thank 638philipj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex H, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded 30 March 2019

We are pleased to hear that you've enjoyed your recent stay with us! We look forward to welcoming you back to our hotel in the future.Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2019

This is an excellent property. It is clean, quiet and comfortable. The mattresses at HGI are a bit firm for my taste and the pillows a bit unsubstantial; but that is an HGI-wide issue and just my preference. The location is extremely convenient for business or vacation. The service was "fine". Housekeeping didn't always restock bathroom items but I travel with backups. Front desk staff were friendly but kept to themselves more than is usually the case. They were not rude, more like shy. These are small issues. There is one larger issue. The gym is pretty weak. They have dumbbells but no machines and only 1 bench. There are 2 treadmills, 1 bike and an elliptical, all of which are old. The treadmills are OK I guess. There are two anemic ceiling fans which do nothing to circulate the air. It is a very warm and damp room and not at all comfortable. My last night 5 different guys came in during my 45 minute workout. All but one took a look around and decided to leave. I was here for 10 days. I would not do an extended visit again based on the gym. A night or two for business would be fine though.

Date of stay: March 2019
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank JMHUT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex H, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded 27 March 2019

Thank you for taking the time to share your experience about your recent stay at our hotel. We do appreciate your candid feedback and have addressed all of your concerns with our team. We sincerely hope you will consider staying with us in the future.

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Reviewed 27 March 2019

Beautiful property on a lake. Nancy at the front desk was wonderful - very welcoming and pleasant. Here comes the BUT... as in every Hilton property I have stayed at the water pressure in the shower is non existent. Not only that but had to run the shower/sink for 10 minutes to get lukewarm water (not hot) out of the faucet and again at every Hilton property I have stayed the worst TV channels.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Rick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex H, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded 27 March 2019

Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our apology, this is not typical of our hotel and again we are very sorry for your experience. We do appreciate your candid feedback and have addressed all of your concerns with our team. We sincerely hope you will consider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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