Stayed here last weekend (3/22) for 2 nights. Found the place more beautiful than ever (we stayed at a refurb'd villa) I love the ability to cook in your villa or go out to dinner if you so choose.
The grounds are impeccable, the pools even more. Relaxing in the screened in porch is a must! Forget the parks! Go to the pools, rent a boat and cruise the lake, watch a movie, get a drink, relax, sleep in.....
Now that I painted this serene and incredible picture. We woke up at 09:30 on Sunday. My wife called the front desk for a late checkout (We are Marriott Platinum as well as MVCI/DC owners) - "You need to leave your villa by 10:00AM" is what we got by the very strong Russian accent lady at the front desk. My wife mentioned that we had just woken up and would need more time to get the kids up, fed and ready for our flight (which did not leave until 6:40PM!) She said we could stay until 10:30! My wife called the manager who gave us until 11:00AM! Now i was not looking to stay until 4:00Pm, but give us at least until noon!
Needless to say, this kind of left a bad taste for an otherwise PERFECT stay!
Management, if you are reading this....You need to send your staff to some sort of Customer Service training. You have such a nice resort that can be tainted by the lack of tact exhibited by some of the front desk people.
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- Also Known As:
- Marriott`s Cypress Harbour Hotel Orlando
- Marriotts Hotel Cypress Harbour
- Marriotts Hotel Orlando
- Marriott Orlando
- Marriott Cypress Harbour
- Orlando Marriott
- Marriotts Cypress Harbour
- Marriott's Cypress Harbour Villas Orlando, Florida