If you are attending a meeting, seminar or convention at the hotel you will overpay and be unhappy. If you are in Orlando, on vacation, have your own transportation, and get a great deal on a stay here, I say go for it. The facility is a huge convention hotel and, seemingly, their business plan is geared to this.
Avoid the downstairs sit-down restaurant and, for that matter, any restaurant or retail store here. My first morning at the breakfast buffet, I received a 15% "convention discount". The next morning, I received no discount but a 15% gratuity was added to my party of 3. Both mornings we received really bad service and barely acceptable food . Our coffee/juice was served after half our meal was finished and had to try to stop any server to get my requested ketchup and pepper sauce. Both mornings I got up and refilled drinks and found condiments. Drink refills were impossible.
In general, the service culture at this hotel assumes you will not return, so they charge well above average prices for well below average service.
Management is missing an opportunity to do justice to this great facility by not providing a culture of acceptable customer service.
- Official Description (provided by the hotel):
- An unspoiled natural setting. A hotel that surprises and delights. Designed to please in every way, Rosen Shingle Creek delivers exceptional luxury. From 1,501 elegant guestrooms and suites, to 15 tantalizing restaurants and lounges, to our 18-hole par 72 championship course, Rosen Shingle Creek is, in countless ways, Orlando's most inspiring AAA Four Diamond hotel. Add in RFID locks, no resort fee, free Wi-Fi, close proximity to International Drive and world-famous attractions for an unmatched Orlando experience. ... more less
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- Also Known As:
- Rosen Shingle Creek Hotel Orlando
- Rosen Shingle Creek Orlando, Florida
- Shingle Creek Resort
- Rosen Shingle Creek Resort