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“Absolute Worst Experience”
Review of Benihana

Benihana
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Ranked #468 of 4,123 Restaurants in Orlando
Price range: USD 30 - USD 30
Cuisines: Japanese
More restaurant details
Restaurant details
Good for: Groups, Business meetings, Special Occasion Dining, Child-friendly
Dining options: Breakfast, After-hours, Dinner, Lunch, Reservations
Dining style: Casual Dining
Neighbourhood: Lake Buena Vista
Cross street: Buena Vista Drive
Reviewed 6 April 2018 via mobile

To say that this dining experience was horrendous is an understatement. We arrived for a 6:30pm reservation at 6:15pm and didn’t get seated until 7:30pm and furthermore weren’t served a drop of food until 8:15pm. The restaurant was so behind, we didn’t even have a hibachi chef arrive to the table until 8:30pm....for a 6:30pm reservation!!!! I’m writing this review as we drive home and I’m just at an absolute loss for words.

Service was bare minimum and because we had waited so long, our hibachi “experience” wasn’t an experience at all. We were served our food with minimal interaction. The waiter even placed his plastic tray on the cooktop, which started to melt where our food would be cooking....absolutely disgusting.

Naturally we expected some sort of discount to be applied, however the checks came to the table untouched. After SEVERAL conversations with the manager, we still left feeling as if no one cared about our piss poor experience and frankly I would NEVER return to this location ever.

Do yourselves a favor and cook at home instead of wasting your precious time in such a horribly managed establishment.

Thank TaraC254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 6 April 2018

Tara, thank you for sharing your review. We understand your disappointment as this shouldn’t have happened. Your feedback helps us to make improvements and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato. If you would like to get in touch with our Guest Relations team, please do so via: benihanalistens.smg.com/

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 12 of 735 reviews

Reviewed 6 April 2018

We had a 5:30 reservation and we only waited until 5:45, pretty good considering the crowds at Disney during Spring Break.
This was our kids' first times at Benihana and they loved it! The waiter made our daughter "kids" chopsticks which she used and brought home on the plane with her. A great time was had by all, the chef was very entertaining. Benihana is expensive, but it was worth it.

    • Value
    • Service
    • Food
Thank boilerbetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 6 April 2018

Betty, Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Where to start with this disastrous dinner? We waited almost 45 minutes BEYOND our reservation time. No apology...no offer of a drink to offset our inconvenience...no explanation at all. We had to inquire 3 times about the table, despite a fully operating hostess station. It was obvious from the get-go this place simply doesn’t care. It’s a tourist trap, so why be concerned with pleasing your customers, right? Next up, we’re seated at a group table with food shrapnel, left over debris and general filth surrounding us. Two plates had hairs on them. The waiter honestly said “whatever” when it was brought to his attention. Our drink orders were taken once...just once. We waited ONE HOUR for the hibachi chef. Our soup was cold dishwater, the salad never arrived until we asked for it twice. Our waiter complained that he was being “run to death” and was just too busy. Sure. The food was finally cooked and the chef was fine, but we’re already almost 2 hours in and everyone was just over it. What a waste of time, money and precious vacation resources. The corner Chinese take out would’ve been better. Avoid at all costs. Nobody cares at this place and it’s really awful. I’m shocked they’re allowed to keep the franchise with such negligent staff and filthy conditions. Pathetic experience.

1  Thank RKRW72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 31 March 2018

Thank you for sharing your review. We understand your disappointment as this shouldn’t have happened. Please take a moment to contact Guest Relations via benihanalistens.smg.com/ for our team to reach back to you. Your feedback helps us to make improvements and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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Reviewed 8 March 2018

Manager's only response was, that happens sometimes. Food was terrible and service was so-so at best. Save yourself the $$ and eat somewhere else.

Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 9 March 2018

Tom, we certainly want to make this right for you. Please contact Guest Relations using the link below so we can speak to you directly about your experience. benihanalistens.smg.com/

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Reviewed 4 March 2018

We don't have a Benihana near us so whenever we are in Orlando, we make sure that we go. The waitresses are very nice. The chef tries their best to be fun and entertaining which makes the meal very enjoyable. The hostess who sat us was a little curt and a little rude but otherwise everything else was excellent. Melissa our waitress was outstanding. Food was great. I would suggest ordering seafood if you care about eating your food all together. If you order chicken or steak, it is cooked last and therefore you are finished all your other food before it is served. If you wait to eat it all together, then the rice and veggies are cold. Highly recommend the upgrade to the chicken fried rice! Yum!

    • Value
    • Service
    • Food
Thank Wendy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 6 March 2018

Wendy, On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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