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Reviewed 6 April 2018

This was our second stay at this property. If planning a stay at Universal Studios in the future, we will always choose this property. Excellent family atmosphere. Outstanding pools and lazy river. Food service is excellent with lots of variety. Staff are outstanding. Facilities are clean, well maintained and comfortable. Great park transportation, including close proximity to water shuttle to get to the parks. Walking path to Volcano Bay. Comparing to all of the Universal Studios properties, I believe the price-to-value ratio is perfect.

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with Loews Hotels and Resorts
2  Thank stephdan12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 6 April 2018

Thank you for your review. We are thrilled to hear your stay at Cabana Bay was an awesome time and that you had the chance to enjoy many of the amenities we offer, including the value in price and outstanding service from our team members.

An experience such as yours is what we strive for when our guests stay at Cabana Bay, so we thank you for your wonderful feedback.
We can’t wait to have you back for more relaxation and fun times!

Have a swell day,
Universal’s Cabana Bay Beach Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

Express pass is not included with this onsite resort. The amenities are great and the atmosphere is nostalgic 50's and 60's. Food prices are typical Orlando expensive. Room cleaning service was slow and even skipped is one day. Shuttle service to city walk is excellent and you can walk to Volcano Bay.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Loews Hotels and Resorts
2  Thank ianmcclure2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 6 April 2018

Thank you for your honest review. We sincerely apologize if your total experience at Cabana Bay did not exceed your expectations. However, we do appreciate your compliments on our retro theme, fun amenities and shuttle bus service to the parks.

We look forward to welcoming you back again soon.

Have a swell day,
Universal’s Cabana Bay Beach Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

The hotel is perfectly situated to get to visit all Universal parks, even within walking distance to Volcano water park. There's also a free shuttle service.

The rooms are spacious, ac works perfect and are rather clean (even though cleanliness could be improved).

There's no included breakfast and lines tend to get large and slow between 8am and 10am. Early bird or wait a lot in line.

Parking is not included, you have to pay apart.

Overall, we liked the hotel.

Room Tip: Far from the lobby, otherwise noisy.
  • Stayed: March 2018, travelled as a couple
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2  Thank matiasherranz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 6 April 2018

Thank you for your review and for choosing Cabana Bay. We're delighted to hear your overall visit was nice and that you found our rooms spacious and clean.

We appreciate your feedback and look forward to welcoming you back again soon.

Have a swell day,
Universal’s Cabana Bay Beach Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

So disappointed. I feel exhausted and cheated. Customer service was terrible, I felt we had to fight for every scrap of information, and the bottom line was always that I needed to spend even more money.

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with Loews Hotels and Resorts
2  Thank jessicaaberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 6 April 2018

Thank you for your review. We're very sorry to hear your recent stay at our resort did not meet your expectations. We wish we could've provided a more positive experience for you.

We hope your next visit to Cabana Bay is fun and memorable.

Sincerely,
Universal's Cabana Bay Beach Resort Management

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Reviewed 5 April 2018

Very nice location and resort. The convenience to and from the parks was awesome. The staff was not very clear when giving direction to different locations for example the water taxi. We were told to follow the blue dots and the blue dots ended at the gate. They should tell you to follow the signs to the location you are looking for.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
2  Thank smurph262018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 6 April 2018

Thank you for your review. We're thrilled to hear you had such a great time during your vacation at Cabana Bay and especially liked the convenient location.

We appreciate your overall feedback and hope there are more fun stays to come.

Have a swell day,
Universal's Cabana Bay Beach Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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