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All reviewssea worldfull kitchentime sharebonefish grillone bedroom suiteactivity centerwasher dryerping pongscreened in porchpool areapools and hot tubsinternational drivesales pitchmain pooltimeshare presentationparking passparc soleil
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Reviewed 20 October 2017

Arrived at 4 to an easy check in for 3 nights. We purchased seaworld tix thru my work but received free quick queue passes from the concierge. We did agree to go to the timeshare breakfast because timing worked for us for $100 Amex card. You are at "breakfast" for a minimum of 2 hrs (unless you say yes and buy one then they can end their pitch). Their pitch was not a deal so we had no problem saying "no." The snack room consists of sodas, water, juice, cheetos, doritos, donuts, hot dogs on those heating rollers (weird). We had one bdrm with king bed and tub and queen sofa in living room and a full kitchen with balcony. Space was nice and relatively clean. There were very small bugs all over the counters that blend in with the granite pattern and nearly invisible. That was gross but we just tried to ignore it. There were a lot. (down a star). We had the problem with the shower that others complained of. It was a wet bathroom and I just rolled up towels at the edge of the shower to contain it. Bed sheets were comfortable but the pillows were lumpy. The water was awful sufuric-like. completely undrinkable. The pool was comfortable but there was a lot of towels on shaded spots where people were holding places but never showed up. Staff should go around and collect things (down half star).

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank moretravelpleasenyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at SeaWorld, responded to this reviewResponded 26 October 2017

Thank you for your rating and comments. Knowing one of our goals is to be nothing less than outstanding in everything we do on daily basis, we humbly apologize for falling short in our efforts to exceed your expectations. We assure you, we’ll make every effort to utilize your feedback in the most positive, proactive way moving forward to improve overall impression and services provided. Thank you again and we hope you will give us another chance in near future.

Peter M. Merrill
General Manager HGV Orlando Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

our room was very spacious, great accommodations Facility was clean the staff very friendly. the grill was excellent. Food choices were good Easy to get around many stores and easy access to Universal and Seaworld

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Luisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017

This was the best vacation! Facilities were fantastic, staff was extremely friendly and helpful and the service was good. Rooms were clean and comfortable with all the conveniences of home. I would definitely recommend this to anyone.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank Andreas Faye O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at SeaWorld, responded to this reviewResponded 26 October 2017

Thank you for your feedback. We’re glad to hear you had the best vacation at our resort and thank you for allowing us to be of service. Thank you again and we hope to have the opportunity to welcome you back in near future.

Peter M. Merrill
General Manager HGV Orlando Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

This hotel is excellent. The rooms are beautiful with everything you need included, plenty of towels which are refreshed every day, a washing machine and dryer and even a blender. I love the fact you get a free coffee or bottle of water every day during your stay as well. There is so much to do at the hotel. There is a good sized gym, the pools are great, plenty of Jacuzzi tubs and activities going on throughout the day to take part in. You are allowed in the pools up to 11 pm which is great for when you've come back from a long day and want a quick dip. The bar also serves really great food until 11 pm! The hotel is also located in an ideal location with Discovery Cove and Seaworld only next door and the other Universal and Disney parks only a short taxi ride away! What made our stay as well was the service which was great, everyone was friendly and helpful and went out their way to help you. The guys at the front door were especially friendly (Arthur was lovely)! Overall, our stay was amazing and we will definitely continue to come back to this hotel! Please never change!

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank pks19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

The rooms were very clean and as beautiful as you see on the website. The staff was extremely nice and accommodating. The pools and hot tubs were beautiful. We decided to cancel our plans of going out just to enjoy the hotel!

Stayed: October 2017, travelled as a couple
Thank Seaside594002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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