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Savings alert! 34% below average rates

The price you found is 34% lower than this hotel's average rate of USD 896/night.

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Reviews (2,452)
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Reviewed 5 April 2018

Hawthorn Suites was average - I stayed here with my wife and 5 year old son over the Easter holiday for 7 nights. The room on the first (ground) floor was pretty tired and needs updating. The biggest problem was that the aircon in the bedroom left one of the beds feeling continually damp which was pretty uncomfortable.

The complimentary breakfast wasn't great, but at least we were able to get some tea/coffee and toast before heading out for the day.

Staff were generally very friendly and helpful - I can't fault them. The room was serviced well and the pool area was clean and usually fairly quiet.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded 6 April 2018

Hello Phil,

Thank you for taking the time to write a review! We strive to offer you the best service possible so we are glad you enjoyed your overall stay and that our staff made you feel comfortable. Your feedback truly means a lot to us so we will take a closer look at the issues you've encountered to better our experience for you and future guests. We appreciate that you've chosen to stay with us during your special family vacation and we hope you will give us another chance to host you in the future!

Best Wishes,

Charlene

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Reviewed 4 April 2018

We stayed during our first visit to Orlando, which was also our wedding holiday. Lovely hotel, basic, big rooms, pool area wasnt great very small. Breakfast was also very basic, I personally skipped breakfast every day. My children were happy with it.

  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank tpain23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded 5 April 2018

Hello,

Thank you for taking the time to write a review and rate us a 4 out of 5! We are so happy you enjoyed your overall stay. We appreciate you choosing to stay with us on your special holiday and we hope to have the pleasure of hosting you and your family on your next trip to Orlando!

Best Wishes,

Charlene

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Reviewed 4 April 2018 via mobile

Save your money go somewhere else. For the rate we paid there are much better hotels in the area. Needs a lot of TLC. Bathroom, tub was clogged, handle broke off, towel holders falling off. Only 1 toilet paper for 5 people. Beds were partially made. Pillows were half size, never seen pillows that size before. Housekeeping only during the day. If you need anything after hours, like extra towels or toilet paper, good luck! Breakfast was mayhem, not enough tables for the amount of people. The only good thing it had was the air conditioning.

Stayed: April 2018
1  Thank Annette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded 5 April 2018

Hello Annette,

Thank you for taking the time to write a review. Our main goal is to provide you with the best experience possible so we are truly sorry that your stay was far from perfect. Your feedback truly means a lot to us so we will take a closer look at the issues you've encountered in order to improve our experience for you and future guests. We appreciate you bringing these to our attention and we apologize for any inconvenience.

Best Wishes,

Charlene

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Reviewed 4 April 2018 via mobile

I have stayed at this hotel for the last 10 years and have travelled all over the world . IT IS THE BEST HOTEL IN LAKE BUENA VISTA.The staff are fantastic. Big mention to Mayra..great advice and a real asset to the Hotel... she makes the evenings so good and homely.Also Eduardo .. what a guy !! He is the happiest and most hard working person in Florida , a real asset and genuine nice guy !! Also if anything goes wrong with your room call Alfredo .. again nothing is too much trouble and things fixed with a smile !! YOU MUST STAY HERE ITS THE REASON I COME YEAR ON YEAR . Please keep it up the Carroll Family xxxxx

Stayed: April 2018, travelled with family
Thank Philipcarroll1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded 5 April 2018

Hello Carroll Family,

Thank you so much for taking the time to write a review and rate us a 5 out of 5! We strive to offer the best service possible so it truly means a lot to know that you return year after year and continue to have an amazing experience. We are glad that Mayra, Eduardo, Alfredo and the rest of our staff are able to make you feel at home and we truly look forward to hosting you again. It is a pleasure!

Warmest Regards,

Charlene

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Reviewed 3 April 2018 via mobile

Mayra served great service. The hotel was great and enjoyable as the food was also. wonderful and the breakfast was very enjoyable and tasty. The pool is very spaced out for many people to fit in as you have your space to enjoy your time. The jacuzzi was very relaxing and there were stumps to sit on which made it very enjoyable. It was outdoors which I loved because there was great scenery. I really enjoyed this place and I want to come again!

Stayed: April 2018, travelled with family
Thank Faresha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded 3 April 2018

Hello Faresha,

Thank you for scoring us a 5 out of 5! We are so glad that you had such an enjoyable experience and that Mayra was able to make your stay extra special. We truly appreciate you choosing us and we definitely hope to have the pleasure of hosting you again!

Best Wishes,

Charlene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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