We ended up staying here even after the reservation snafu I wrote about earlier. It turns out that the Hilton was not as bad as Loews hotel at Universal who held onto over $440 for over two weeks after we cancelled (well w/in given timeframe)! I had to contact executive office or I’d probably still be waiting. Again – my advice is not to use debit card.
We had a great stay. The pool area is impressive. We had the place to ourselves so I imagine it’s chaotic during peak season (occupancy was around 25%). The lazy river was fun (be warned, your hair will get wet!). No charge for tubes. Fun slide for big kids. There is quiet pool, fire pits and cabanas available for rental. And a basketball court. I was happy to send my husband and kids to Universal and hang out at the pool all day.
It was nice to have the pool to ourselves but pool bar closed early and only had wait service on w/e. TIP – they do unlimited soda refills and will bring a pitcher so you don’t run out.
We had a Parlor suite which has one big room w/ attached 2-queen guest room. This is ideal for family of 4 or larger or anyone wanting to spread out. The closets and bathrooms (1 sink, shower/tub combos) are tiny so we were happy to have two of each. The suite room had full-size couch/sleeper, 52-inch HDTV, desk, two easy chairs and a large dining table. Suite had small frig, no frig in regular room. No robes in room but they’ll provide upon request.
Ate twice at David’s – very good food and service. The mussels and Wagyu burgers were yummy and if you like a Reuben, try the pork belly Reuben.
No major complaints. It is a giant hotel that caters to business/convention travelers so don’t expect personalized service. I mentioned it was my husband’s birthday and not a peep. Son became violently ill one night and the room was not cleaned until after 5 pm next day when they knew we had to strip linens and use most of the towels to clean up. No follow up from staff.
Housekeeping will not change your sheets unless you remember to put a card on your pillow. The same goes for towels – have to put on floor or they won’t change out.
Easy self-parking ($) back side of hotel but they wouldn’t let us use their luggage carts so we had to carry everything in ourselves.
The breakfast buffet was average – no cook-to-order stations. They said the lack of fresh items was due to low occupancy.
We go to Orlando twice a year and will likely stay here again for pool area, location, food quality and comfort of suite.
- Official Description (provided by the hotel):
- Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more less
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- Also Known As:
- Hilton Orlando Hotel Orlando
- Hilton Orlando Florida