I absolutely enjoyed this house and so did my family. I arrived a little earlier then check in time and was able to check in. The property manager was very sweet and answered the phone immediately when I called with a question. The house was very clean and we loved the decor and themed rooms. Everything was provided such as cooking and eating utensils. The pool was clean and the kids and adults enjoyed it. There was also pool floats provided. Location was perfect! Very close to Disney about 10 min and the house is located near many gift shops,food stores, and restaurants. I plan on booking a trip with the same house next summer.
We stayed at Playing Otter for a week in Febrary and would definitely recommend this house! First of all, we drove through the night and ended up arriving early. We called and were fortunate enough that the house was empty the night before, so they let us check in early - at noon! Believe me, after 15 hours in the car, that was a welcome gift!
We came with four kids, ages 13-17, and the house was definitely big enough for all of us. The girls loved the Frozen room, our 17-year-old loved having his own master, and my wife and I were certainly satisfied with our master and its spacious bathroom.
Each room has its own TV, and all worked well except for the Minion room. The big TV in the living room was awesome as we watched the Winter Olympics each night after returning from the parks. An added bonus was the outside TV, where we could keep the Olympics on even when we were in the pool or enjoying a dip in the hot tub.
I have seen other reviews that had issues with the pool, but we didn't really have any problems. We paid for the heat and we got lucky with nice weather, so it was definitely warm enough. The hot tub worked well for us also! One thing they needed was a skimmer, but that's an easy fix. We also loved the privacy, which was surprising for a corner lot!
As far as the amenities in the house, we were pleased with almost everything. They could use some new frying pans and some more actual glasses for drinks - instead of wine glasses - but, again, those are easy fixes...
The game room was fun, but as previous reviews already said, it does get hot in there. There is no AC and one of the ceiling fans is not working. I would recommend that they invest in some stand-alone fans to make the room more pleasant.
We also loved the location!!! Everything you need is in driving distance and pretty much every fast food and restaurant chain is within five minutes. All in all, we were very pleased with the experience and would definitely recommend it!
So let’s start with the good:
The house was beautifully decorated, clean, and we thought the beds were comfortable (although squeaky). The living room was comfortable, and the kitchen came stocked with the appropriate dishes/pots/pans etc. It was SO nice to have 2 suites, especially when traveling with multiple adults. The location was close to Disney, which was nice.
On to the bad:
The pool was the main reason we booked this house. I paid a small fortune for “heating” because we knew we wanted it. I even inquired before what the temperatures were set at (see photo). The pool was freezing and the hot tub was luke warm. When I called to inform them of this- I was told that it was cold outside so the pool was not going to warm up. The hot tub only heated up if you turned the heating switch and jet switch every 15 minutes. We went outside and re turned on the heat every 15 minutes for a full 24 hours before the hot tub got up to temperature. This was extremely disappointing after arriving to the house after a 20 hour drive and wanting to use the hot tub. It was 70+ degrees outside a few of the days we were there, but the pool remained freezing the whole time. In full disclosure- they did agree to shut off the heating all together and refund us our money, but I did not want my family to loose the only thing we could use (the hot tub).
A few simple things you would think would be included in a rental were not- including toilet paper and garbage bags. You will need all basic supplies before you go.
The patio door in the Blue room is permanently disabled, and there was a broken towel rack with a bad patch job in the bathroom.
You are told not to set the house any cooler than 74 degrees. This did not work for us, because being from Michigan, we keep our house between 68-70, so this was slightly uncomfortable for us.
The house is set on an eco friendly system, meaning you have put the key in a slot to turn on the lights and appliances. This was inconvenient because we could never run the dishwasher or laundry while we were out for the day.
Great Vacation Location. However,we will pay to have the pool heated next time. The kitchen is well stocked. All the bedrooms are so fun (beds are a little to high in the 2 masters bedroom). When you go to the store for food, you may want to pick up bath soap, hand soap for the bathrooms, dish soap (both liquid and dish washer), toilet paper, paper towels, sponge to wash the dishes, wash clothes, a cleaner to wipe the kitchen counter and dining table. Everything you need is within 2 miles, Publix, restaurants, fast food, and easy access all of Disney Parks. Enjoy your visit.