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Reviewed 19 October 2018

The resort was clean, quiet, had very friendly staff, and is conveniently located to all major attractions. Check in and check out was seamless and when we had a minor issue it was resolved in a friendly and efficient way. I definitely recommend this place for families and couples it was a great find for us!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank bkoechel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 19 October 2018

We are very pleased to read about your positive feedback, surrounding your recent vacation. Thanks for the comments that were shared with Trip Advisor. We are pleased to know that your expectations have been met as it was a pleasure to welcome you and serve you again.

Thank you again for selecting this wonderful family Resort to spend your vacation. We invite you to come back soon.

We appreciate your kind praises for our friendly and caring staff members, who makes the Difference!

We wish you a safe trip home.
Regards,

Dassie

Resort Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2018

I would not recommend this resort at all. Extremely disappointed in this visit with my family of 8 and after renting 2 Villas it was a disaster. Extremely unprofessional and they did not address out issues to resolve them.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Relax147020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 19 October 2018


Many thanks for taking the time to share your experience at the Sheraton Vistana Resort. We appreciate your feedback on your recent stay, and we are truly sorry to learn that your issues were not addressed. It is with regret to learn that your expectations were not met.

Your valuable comments are being shared with the respective management team for their awareness. Surely, there is room for improvement here, and we are sorry for your inconvenience. Please share the villa #, for my research and follow up with you. Please write to me at css@sheratonvistanaresortvillas.com. We are sorry to disappoint you this year.


At the Sheraton Vistana Resort, our goal is to ensure our guests and owners feel special, safe and comfortable.
Hope to hear from you soon. Wishing you a safe journey home..

Sincerely

Dassie

Resort Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2018 via mobile

This is a family oriented self-contained hundreds of “villas”/ mini condos properties with several pools, restaurants, a store and activities. It’s a big spot, so they will give you a ride in a golf cart if you schedule it with them. The landscaping is pretty, well maintained & the fowl are a nice touch.

If you’re visiting as a business traveler, they accommodate that by having housekeeping pick up every day, ande generally are pleasant to deal with. Uber or Lyft can pick you up or drop you off in front of your door if you provide the building address, the building name & number and your room number so that the security folks at the gate will let them in and give them directions to get to you. It’s actually quite convenient.

What’s lacking: the standard business hotel amenities such as laundry or dry cleaning services, room service etc. You should also know that they have a 30 minute time frame allowed for getting to you if you have anything missing like shampoo or coffee packets. So look around and plan accordingly.

Date of stay: October 2018
Trip type: Travelled on business
Thank 72jackb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 19 October 2018

Many thanks for taking the time to write and express your opinions, impressions and views surrounding your recent visit to the lovely Sheraton Vistana Resort, a timeshare vacation ownership property. Depending on your package, cleaning services are available for our rentals.

The villas are not stocked with laundry detergent, our owners prefers to bring their own laundry detergent, which is also available for purchase at our convenient Market Place We are sorry for this inconvenience. In the future, if an item nor amenity is not seen in the villa, please call us. Our Rapid Response team will be happy to deliver to your door. While we try our utmost to bring to you faster, the turn around time may be a short wait. We thank you for your understanding and patience.
Looking forward to host you again soon.

Best Wishes


Dassie
Resort Management Team.

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Reviewed 18 October 2018

SVR is another location I have been wanting to stay at for a while, but the price never seemed right. Actually, it’s a collection of time shares that I assume is occasionally rented out to non-owners. There are two Sheraton properties located close to Disney Springs, this one is sited on Kissimmee Vineland road, next to a Hurricane Wings restaurant. The south branch of the outlet mall is within a 5 minute drive. Many restaurants are nearby, with a wide range of price points… including some of my favorites- Sweet Tomatoes, Sofritos, Bahama Breeze (yeah, I know it’s a chain), Tom & Chee, Fuddruckers. Not to mention a wonderful putt-putt near Sweet Tomatoes and a great retro-arcade bar. We weren’t bothered by the timeshare sales team, but we also didn’t answer the phone.
SVR Is just as you’d imagine, a collection of condo-style buildings spread over an impressively large campus. A campus that is gated and literally two separate building phases. We rented a two bedroom with kitchen and laundry. The Master had a king bed with soaker/Jacuzzi tub, and separate toilet-shower and sink areas. Our suite was handicapped accessible but without roll in shower. Tub was built for a drop-in seat but one could not be located. Wife used the 2nd bathroom with a shower and low curb and was OK, but she is mostly ambulatory. WC bound be sure to get a roll in master BR. Master BR itself was very spacious. Second bedroom had 2 double beds, ideal for our teens. In fact, it gathered rave reviews because they were separate beds.
A small kitchen as a bonus, even though cooking equipment was sparse. Dishes and glasses were generous. Laundry unit was a stacked unit, but still quite adequate and welcome. Furnishings were well done, and relatively neutral. Large dining table was very welcome, seating six.
Outdoor amenities were nice… large pool with waterfalls. Two hot tubs were nearby. Poolside activities were a welcome addition. There were two large pools on property, but we stayed near the larger- the Cascades, I think. Pool area was very nice. Gym was reasonably equipped with a variety of machines as well as smaller set of free weights, and a LifeFitness cable gym. Also nearby is a sauna, an appreciated addition.
SVR also has onsite entertainment, including a magic dinner show and an escape game. A putt putt was on the adjacent facility, but it is a significant walk between the different build phases. We would have done the dinner show, but it’s not offered every night.
Location of SVR is wonderful- less than 10 minutes to Disney Springs or to the Outlet Shops. Less than 15 to EpCOT or DHS, and maybe 20 to AK or MK.
In all, SVR was a hit. It is more expensive than my go-to-resort in the area, but the additional bedroom will be a deciding factor if I get a competitive price again. I’d have no problems returning if the price difference was reasonable.

Room tip: Think 3rd floor is best it gets. not much of a view.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank EverettS_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 19 October 2018

We thank you for sharing your views, praises and appreciation with Trip Advisor. We are glad you have arrived here safely, and we thank you for selecting the lovely Sheraton Vistana Resort for an amzing vacation time.

It was our delight to welcome you and serve you in our lovely 2 bedroom accommodation with all amenities. We appreciate your warm accolades for the Teams who prepared for your arrival, we are glad you enjoyed this location. We invite you come back soon to this fabulous paradise and visit the rest of our sparkling pools, state of the art fitness centers and indulge in the family adventure, the Escape Game! We also hope you will dine with us at the famous Zimmies Restaurants for our specialty entrees and desserts.

Thanks again for the Gift of Feedback and your recommendations to your friends and families.

Best Wishes for a safe and cool summer.

Dassie

Resort Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2018

Had a relaxing getaway week, benefiting from a family member's timeshare. The resort grounds are impeccably maintained and amenities include everything you need. We enjoyed the pools and most of the restaurants. Staff members are attentive. Special recognition for Joseph, lobby concierge, for explaining the ins and outs. Resort location is perfect for easy access to restaurants and Orlando attractions. We totally recommend for families and getaways.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank dorismolnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 19 October 2018

We thank you for selecting the Sheraton Vistana Resort! We are very pleased to see that you enjoyed an amazing vacation. Your wonderful comments shared with Trip Advisor are truly impressive and we appreciate your time! The praises you have shared for our unit, ambiance, location and activities with our helpful staff were already escalated to the Management Team, who will definitely share these warm accolades for the teams who met all of your expectations, especially to our Lobby Team

We are very pleased to know that you enjoyed the accommodation, the most famous sparkling pools! . Please come back soon. Thank you again for this great recommendation on the entertainment, service and the location.

We look forward to host you again delightfully for a relaxing getaway week!

Stay cool and be safe!

Best Wishes,

Dassie Resort Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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