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moreckinto
New York City, New York

Best stay

5.0 of 5 bubblesReviewed 17 Aug 2021
Very clean, staff was very nice.This made our stay so much better. We are so very happy we picked the Hyatt over any other hotel. We can not wait till we go on our next vacation so we can stay at another Hyatt.
Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian C, General Manager at Hyatt Regency Orlando, responded to this review
Responded 21 Aug 2021
Dear moreckinto,

Thank you so much for taking the time to provide us with the feedback about your recent stay. I am very happy to hear that our team's efforts to keep everyone safe and comfortable are noticed and recognized. We hope we will have an opportunity to welcome you back to the hotel in the near future.

Best regards,
Brian C.,
Area Vice President and General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (11,299)
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2,226 - 2,231 of 11,299 reviews
Reviewed 18 August 2021

I've addressed this with the hotel staff, but here our some important points. First, in addition to your room fee and multiple taxes, the hotel charges a resort fee and a self-parking fee (which is also then taxed.) A 2-night stay leaves you a receipt a page long to document all the various charges, fees, and taxes. To the stay: after our relatively quick check in, we went to our room, where we found the door already cracked open, resting on the security latch. We were unsure if that was our room; I double checked the room number given to us by the clerk, and sure enough, this unsecured room was indeed ours. Within minutes of entering the room our daughter found a french fry on the carpet, a toy arrow from a kid's bow & arrow set, and a dead bug. (It's Florida...I forgive the bug, but the french fry and arrow are inexcusable.) We also had no wash-cloths. I called customer service to inform them of the issues, and they kindly replied they'd make a note of it, to include a security note. I know Hyatt not long ago downsized their global security manager...they shouldn't have obviously. Anyway, once the initial kinks were worked out, we found the hotel to be large and crowded, full of kids and families, all loud and obnoxious. My wife was particularly surprised a hotel running nearly $300 a night considering all the fees and taxes would resemble a Chucky Cheese. The only reason I stayed at this Hyatt was because of the gym. After hours of reviewing various hotel gyms around Orlando, I decided the Hyatt had possibly the best. Fortunately, the gym lived up to its billing. It was the only part of the hotel that lived up to its billing, but for me, it was the only part that really mattered. If you are looking for a great gym, consider the Hyatt Regency Orlando. Also, the staff during my limited interactions seemed very nice, although housekeeping and security obviously have issues.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank 95AshmanK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian C, General Manager at Hyatt Regency Orlando, responded to this reviewResponded 22 August 2021

Dear 95AshmanK,

Thank you so much for providing us with a feedback about your recent stay. I do hope to have an opportunity to welcome you back and make your next stay a better one, ensuring we address the issues mentioned above. I urge you to reach out to me directly at 407-284-1234 prior to your next stay to make sure we meet your expectations.

Best regards,
Brian C.,
Area Vice President and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2021

Stayed during Megacon. The convention center was a short walk and the convenience was well worth the stay. The only downside was valet not being open. Everything in our room exceeded expectations and I will definitely stay here again!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank repogirlchristy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian C, General Manager at Hyatt Regency Orlando, responded to this reviewResponded 22 August 2021

Dear repogirlchristy,

Thank you so much for great feedback about your stay. I am very delighted to hear that you thoroughly enjoyed your time and convention. We hope to be able to welcome you back to the hotel in the future.

Best regards,
Brian C.,
Area Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2021

Great staff, great stay, the rooms were great and service was excellent. Will be back on my return visit. Was staying for the convention and everything was close easy to get to and the dining in experience was top notch.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank speed6066
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian C, General Manager at Hyatt Regency Orlando, responded to this reviewResponded 22 August 2021

Dear speed6066,

Thank you so much for taking the time to leave us a review! I'm happy to read you enjoyed a great stay as our guest and our colleagues showed you a true Hyatt touch.

We hope you can come back again soon.

Sincerely,
Brian C.,
Area Vice President and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2021

This hotel is very nice and comfortable and conveniently located next to the Orange County Convention Center. There are several onsite restaurants, easy skybridge access to the convention center, helpful staff, and onsite garage parking.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Maps39635842149
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian C, General Manager at Hyatt Regency Orlando, responded to this reviewResponded 22 August 2021

Dear Maps39635842149,

Thank you so much for great feedback about your stay. I am very delighted to hear that you thoroughly enjoyed your time and sleep. We hope to be able to welcome you back to the hotel in the future.

Best regards,
Brian C.,
Area Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2021

Great stay for Megacon. Food was limited though. Wish the restaurant had more options. Pool needs to be cleaned more often. Pillows are really flat, but bed was ok. It was overall a good stay and conveniently near Megacon.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank jlee892021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian C, General Manager at Hyatt Regency Orlando, responded to this reviewResponded 22 August 2021

Dear jlee892021,

We are happy to hear that you enjoyed staying with us and would love to have an opportunity to welcome you back and make your next stay an even better one.

Best regards,
Brian C.,
Area Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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