From the beginning of the rental process I experienced excellent customer service. This is a dog-friendly home with no signs of a previous pet. The description of the house is on point. The check in process is the best I've experienced from years of renting vacation homes.All of the rooms are spacious, especially the family area.
We stayed here recently for a week and it was perfect. The home is large and can accommodate a large group comfortably. From the beginning of the reservation process, we felt comfortable dealing with the property manager of this home. Unlike others, we were able to speak with the same person throughout the entire process and this made us feel comfortable about the whole online vacation home search process, which can be a bit scary if your not used to it. I was glad to see that everything was as it appeared in the pictures and the location was in a beautiful development as advertised. We enjoyed the pool and hot tub and the outdoor kitchenette with grill and snack bar. We chose to cook instead of eating out and the kitchen was very nice and well stocked with utensils for easy dinners. The neighborhood was quiet. The location was great and easy to get to everything in and around the Orlando area yet far enough from all the traffic and congestion which can be annoying. The owner and the property manager are both easily accessible and in contact during the entire stay to make sure everything is perfect for your vacation. This home is everything we we looking for and I would highly recommend it. I also want to say that before I booked this home, I think I called the property manager no less than a dozen times with questions and each and every time I was able to speak with the same pleasant and patient person who never made me feel as if I was bothering her. That ultimately made the decision to book with this company and feel secure about it. This house gets a 10 from us and I will be booking with this company again next year.
6 bedrooms - each with there own bathrooms - all pillow top beds
great location - in a gated community
Outstanding customer service - we had a small problem with the hot tub heat - and Cindy at the office - told care of that immediately
I would highly recommend this house to any family - who is going to disney world or universal studios
Approximate travel time to Universal studios was 25 to 30 mintues - depending on traffic
Our family cannot wait to go back
We are just planning our return trip to the same house is March 2016
We took our two dogs with us and had no problems with that .
I would highly recommend the house - from the actual owners- Pat Reed to the property manager - Cindy
I cannnot say enough good things about the level of customer service that we received - it was absolutely fabulous and very refreshing
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
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|Friends getaway||Older travelers|
|Families with young children||Large groups|
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