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“Amazing place to stay Im most diffidently going...”
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Very good
6 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 7
North Miami, Florida

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Scott J
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing place to stay Im most diffidently going back”
Reviewed 26 July 2015 for a stay in July 2015
1
person found this review helpful

The Lofts on the park quickly stole my heart with there excellent service towards me when I arrived, the manager of the lofts is such a sweet and wonderful lady, when ever I need information she was always readily available to assist me. Everything was simple to find, I loved the fact that it is a very secure place and has plenty of parking space so finding parking wasn't an issue. I am a returning guest and every time iv stayed the rooms that i purchase were divine, well kept and the beds were like sleeping on a cloud and the decor is setup in such a way that it gives off a home vibe. I most definitely will be returning to The Lofts on the park.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the pool
Liked least: the gym
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shopaholi...
Glasgow
Level 5 Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Strange Experience”
Reviewed 28 June 2015 for a stay in June 2015
7
people found this review helpful

I don't like to leave negative reviews but feel I have no choice in this case. After booking and paying via the 'code' system I heard nothing more from the accommodation, despite emailing and asking for information about my booking, so it was with some trepidation that we arrived from the UK at 6pm on a Sunday. The entrance is a secure car park (I had emailed and asked how to get in but got no reply). I pressed the buttons as instructed but there was no reply. So I then proceeded to phone the 2 numbers on the website, neither of which were answered. After about an hour as I contemplated checking into a hotel with my kids, 2 young guys appeared. I asked for their help and despite the fact they didn't speak much English they did a sterling job of contacting the property management and arranging entry to an apartment for us. The property manager said she would see us the next day. We waited in til 10 am but had tours arranged after that. We never saw or hear of anyone connected with the property from then on. There was no toilet roll, kitchen towels, hand towels or proper bedding for the futons and no apparent way to contact anyone since the numbers we had went to music loops. We never found the laundry facilities, couldn't get into the pool and had no idea what the check out procedure was. We just left the key in the apartment and left. An all round surreal experience and not what I was expecting given the earlier reviews. The accommodation itself was passable if a little tired in places. The pool is a postage stamp and doesn't appear to get the sun. The most frustrating thing about our stay was being woken up at 6 am and then every 30 mins thereafter by trains sounding their horns as they went through the nearby level crossing, even earplugs couldn't drown it out for me, but in fairness I live in a quiet area so may be more sensitive.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jul 2015
Strange experience indeed! Very sorry if there was some type of misunderstanding... It would have been so simple if our guest had been able to follow up with the late checkin instructions. All our guests are very happy staying at The Lofts On The Park and many come back more than once. They love the space, the gated parking, the service and the centered location (minutes from beaches, shops and restaurants) . We do have an office and staff on premisses to better cater our guests. Is is very important to arrange for special instructions for arrival after 6pm and/or weekends. We are sorry that our guest did not call or email their time of arrival and/or flight information. No telephone contact given by guest. No information stating that guest was coming from UK/Europe. We learned it afterwards when they showed up at the gate without warning on sunday evening at 10 pm (UK flights arrive around 6.30 pm but immigration and car rental can take up to 2 to 3 hours). A better planification would have been so simple and our guest could have better enjoy their stay....We were able anyway to get a loft open for them on an emergency basis . Also they never contacted us afterwards by email or telehone . Never came to our office on premisses. Never answered their door to our staff. So we did not have the pleasure to meet with them as we do with most our wonderful visitors.
However we will not let this strange experience change our open and friendly way we enjoy having with our guests.....We will keep in mind how important is a good communication before arrival!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alcides R
San Antonio de los Altos, Venezuela
Level 5 Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 November 2016 for a stay in November 2016
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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