My family always uses this hotel when they come to visit in Miami, FL. They have been coming to this hotel for about over five years or more. My family just recently came to visit for couple of days and everything was great, however on the last day of staying there an incident happen where my family member lost something very important to her in the room. When she went to the front desk to file a complaint, the front desk manger was not cooperating with her. The manger sent the supervisor of housekeeping to come look at the room. This individual came up with an attitude and was very rude to my family. She spoke roughly to my family which made the situation worst, also went and spoke to the other housekeepers in the hallway in different language about the issue. My family had to call the police to file a complaint because of this situation. My personal opinion is when working in any establishment that gives services to a guest or guests; you need to know how to handle certain situations. I advise anyone that comes to this hotel to be on high alerts. The staff here doesn't know how to treat the guest.
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- Also Known As:
- Best Western Windsor Hotel North Miami
- Best Western North Miami
- North Miami Best Western