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Reviews (1,800)
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All reviewsshuckers restaurantsouth beachview of the baybiscayne baymiami areaonsite restaurantcoffee machineport of miamipre cruisefree breakfastnice poolfront desk staffshuttle serviceairportbalconykristalbw
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Reviewed 29 March 2018

We have stayed here now for I believe 4/5 plus years and have had an great experience every time we go. Clean, Friendly, always someone to help you. Krystal and Oscar at the counter to help with your room check in you can't ask for anyone better these two are the best!! They have a breakfast buffet that is soo very good! Shuckers resturant right on the sight that has outstanding food! Patio seating so you can be right on the water if you wish or under the canopy and watcy what ever TV you wish. D'Bella resturant across the street is by far one of the best pizza and pasta places around!!

Room Tip: all the rooms are great views of the bay and the city life
  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Best Western On The Bay Inn & Marina, responded to this reviewResponded 3 April 2018

Thank you so much for your review! I am happy to hear that the staff made you feel welcomed. We greatly appreciate you going across tripadvisor to share your experience with others, it means a great deal that our customers care as much about our business as we do. It makes doing this job a little easier. Thanks again, we look forward to having you stay with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

I was obviously wearing rose colored glasses when I looked at the photo and glanced at reviews for this hotel. Waterside location aside, it is one of the most depressing buildings I have entered in the last 10 years and was even a bit concerned for my safety in regards to the open air quality and easy access to the hallways from which the rooms are entered. Good points - very friendly staff at front desk and adjacent bar overlooking the bay. And very large rooms. Bad point - extremely dark unless you open the sliding glass door curtains overlooking the parking lot. Drabby furnishing. Very small bathrooms and so so water pressure. Lumpy pillows though an overabundance of them. Worst of all, none of the electric sockets in the room would hold the plug tight enough to charge a device. The only operable plug was in the bathroom. Beds were comfortable and as far as I could tell, linens clean.

  • Stayed: March 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Nellie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Best Western On The Bay Inn & Marina, responded to this reviewResponded 3 April 2018

Thank you for taking the time to rate and review the Best Western on the Bay. We appreciate you sharing your experience in an effort to make us better! We look forward to your next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

The hotel is far from any restaurants or shops. The pool is not heated enough so cold in March and for the price I would expect more. Very strong smell in the room, likely some cleaning product and air conditioner didn't work, couldn't actually turn it down, so had to turn it off. Had the maintenance guy come and he couldn't figure it out. I think you can find a much better place for the price.

Stayed: March 2018, travelled with family
1  Thank Codner T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Best Western On The Bay Inn & Marina, responded to this reviewResponded 3 April 2018

Thank you for taking the time to rate and review the Best Western on the Bay. We appreciate you sharing your experience in an effort to make us better! We look forward to your next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

This hotel is a bit north of Miami though very easy accessible! It has a beautiful, incredible views of the bay. The rooms are spacious and up-to-date. Free parking but they discontinued the complimentary breakfast that Best Western is known for. All in all, you can't go wrong with this hotel!

Room Tip: Ask for a room on the 3rd or 4th floor looking towards the bay for the best views!
  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank wendy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Best Western On The Bay Inn & Marina, responded to this reviewResponded 26 March 2018

Thank you so much for your review! We are happy to hear that you enjoyed the view of the water. I am also happy to hear that the staff made you feel welcomed. We greatly appreciate you going across tripadvisor to share your experience with others, it means a great deal that our customers care as much about our business as we do. It makes doing this job a little easier. Thanks again, we look forward to having you stay with us again soon.

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Reviewed 20 March 2018

Had everything we needed. Scenic location. Dining and lounge on site. Great professional staff. We highly recommend the cruise package. Every thing went smoothly once we were there. If we ever go out of the Port of Miami again, We hope this place is available. No need to look anywhere else.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank echelmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart W, General Manager at Best Western On The Bay Inn & Marina, responded to this reviewResponded 26 March 2018

Thank you so much for your review! We are happy to hear that you enjoyed the view of the water and that you enjoyed the restaurant as well. I am also happy to hear that the staff made you feel welcomed and that you took advantage of our port package. We greatly appreciate you going across tripadvisor to share your experience with others, it means a great deal that our customers care as much about our business as we do. It makes doing this job a little easier. Thanks again, we look forward to having you stay with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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