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“Nice Staff. Dirty Hotel.”

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Red Roof Inn Neptune Beach - Mayport/Mayo Clinic
Ranked #2 of 2 Hotels in Neptune Beach
Reviewed 9 September 2011

We went down for a soccer tournament over Labor Day weekend, and were pretty much forced to stay here by the host club. The room was so nasty and dirty that none of us were willing to walk on the floor in our bare feet. The bathroom was even worse. The sheets and bedspreads had cigarette holes in them and hallways smelled like cigarette smoke and mildew.

But the staff was nice and breakfast was good.

  • Stayed: September 2011, travelled with family
    • Value
    • Sleep Quality
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5  Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pesh35, Manager at Red Roof Inn Neptune Beach - Mayport/Mayo Clinic, responded to this reviewResponded 14 September 2011

Dear Mr. Beckmann,

We have not met your expectations and would like to apologize. Our staff strives to keep our hotel clean and failed in making your experience one to remember. Measures will be taken to identify and correct the problems with smoke, linen, and carpet. Again we will improve on your areas of concern to make other customer's experience one they can remember.

Regards,

Kal Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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709 - 713 of 759 reviews

Reviewed 6 September 2011

Excellent Service! No Wait time fast check in and out. All the information about area and hotel so did not have to ask for the information. Breakfast had gravy and biscuits and waffles..not your average continental breakfast....best value in town.

Room Tip: Ask for pool view! they are great
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  • Stayed: September 2011, travelled solo
    • Value
    • Sleep Quality
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2  Thank 6scorpion9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2011

The second floor was filled with smoke - and it housed both smoking and non smoking rooms. The Small stairwell leading upstairs (since there was no elevator) was poorly lit with no security camera. The room stunk - we had to go purchase lysol and febreeze to just tolerate the room for two nights. The carpet was dirty and the room did not look like the pictures listed.

Room Tip: Stay somewhere else
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  • Stayed: September 2011, travelled as a couple
    • Value
    • Sleep Quality
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2  Thank mtrat010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pesh35, Manager at Red Roof Inn Neptune Beach - Mayport/Mayo Clinic, responded to this reviewResponded 7 September 2011

Thank you mtrat010 from McMinnville, Tennessee for your most recent review. After reading your comments and passing them on to the entire staff and management would like to apologize to each of you for the inconvenience you encountered at the hotel. In reference to the smell of smoke in the hallways, we have been looking at putting the smoking rooms in another area of the hotel away from our non-smoking guest. In room smell and cleanliness is the number one priority of our houskeeping department, one of our housekeeper failed to make sure your accommodations were up to your expectations upon your arrival. Again, thank you for taking time out of your schedule to write us about your concerns and we will be taking steps to improve upon your comments.

Thank You,

General Manager
Kal Patel
Days Inn Neptune Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2011

They have bed bugs and the day manager lies and all you have do is act like you will walk out and the price will drop like a log. The lady who is in charge of the food in the am will follow you like breakfast Netti and look over your shoulder and drive you nuts.All the blond in the morning does is smile: don't ask her for any thing you will not get it. All the workers their don't speak English so have fun and the maintenance staff.

  • Stayed: June 2011, travelled on business
    • Value
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1  Thank deb s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2011

Our son is stationed at the Naval base, so me and my wife went down ofr the 4th of July to visit him and his family. Room was clean and service was good. It did take a very long time to check in. There was only one person at the desk during our 3 pm checkin, so it made for a long process. Our room was by the pool door, so we had a lot of noise at night. We soon discovered the walls and doors are thin. Bed was a bit hard. I only wish there were restrooms at the pool so me and the Grandchildren wouldn't have to go into the room everytime they had to pee. Will be back in Oct for another visit.

  • Stayed: July 2011, travelled with family
    • Value
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2  Thank rhensonsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Neptune Beach - Mayport/Mayo Clinic

Address: 1401 Atlantic Blvd, Neptune Beach, FL 32266 (Formerly Days Inn Neptune Jacksonville Beach Mayport Mayo Clinic NE)
Region: United States > Florida > Neptune Beach
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Neptune Beach
Price Range: $98 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Roof Inn Neptune Beach - Mayport/Mayo Clinic 3*
Number of rooms: 130
Official Description (provided by the hotel):
If you're looking to stay close to the beach, look no further than Red Roof Inn Neptune Beach - Mayport/Mayo Clinic! Located just a short drive from the Atlantic Beach and Jacksonville Beach, there is plenty to do whether it be going for a swim, enjoying the local scenery, or strolling to one of the many local restaurants within walking distance. Come enjoy one of our clean, comfortable rooms that feature free WiFi and enjoy a complimentary breakfast, business center, coin laundry, and an outdoor pool! ... more   less 
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Also Known As:
Days Inn Neptune Beach Hotel Neptune Beach

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