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“Nice Staff. Dirty Hotel.” 1 of 5 bubbles
Review of Days Inn Neptune Jacksonville Beach Mayport Mayo Clinic NE

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Days Inn Neptune Jacksonville Beach Mayport Mayo Clinic NE
Ranked #2 of 2 Hotels in Neptune Beach
Savannah, Georgia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Staff. Dirty Hotel.”
1 of 5 bubbles Reviewed 9 September 2011

We went down for a soccer tournament over Labor Day weekend, and were pretty much forced to stay here by the host club. The room was so nasty and dirty that none of us were willing to walk on the floor in our bare feet. The bathroom was even worse. The sheets and bedspreads had cigarette holes in them and hallways smelled like cigarette smoke and mildew.

But the staff was nice and breakfast was good.

  • Stayed September 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pesh35, Manager at Days Inn Neptune Jacksonville Beach Mayport Mayo Clinic NE, responded to this review, 14 September 2011
Dear Mr. Beckmann,

We have not met your expectations and would like to apologize. Our staff strives to keep our hotel clean and failed in making your experience one to remember. Measures will be taken to identify and correct the problems with smoke, linen, and carpet. Again we will improve on your areas of concern to make other customer's experience one they can remember.

Regards,

Kal Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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613 reviews from our community

Traveller rating
    136
    151
    144
    84
    98
See reviews for
256
124
59
99
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 September 2011

Excellent Service! No Wait time fast check in and out. All the information about area and hotel so did not have to ask for the information. Breakfast had gravy and biscuits and waffles..not your average continental breakfast....best value in town.

Room Tip: Ask for pool view! they are great
See more room tips
  • Stayed September 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 6scorpion9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McMinnville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 6 September 2011

The second floor was filled with smoke - and it housed both smoking and non smoking rooms. The Small stairwell leading upstairs (since there was no elevator) was poorly lit with no security camera. The room stunk - we had to go purchase lysol and febreeze to just tolerate the room for two nights. The carpet was dirty and the room did not look like the pictures listed.

Room Tip: Stay somewhere else
See more room tips
  • Stayed September 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank mtrat010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pesh35, Manager at Days Inn Neptune Jacksonville Beach Mayport Mayo Clinic NE, responded to this review, 7 September 2011
Thank you mtrat010 from McMinnville, Tennessee for your most recent review. After reading your comments and passing them on to the entire staff and management would like to apologize to each of you for the inconvenience you encountered at the hotel. In reference to the smell of smoke in the hallways, we have been looking at putting the smoking rooms in another area of the hotel away from our non-smoking guest. In room smell and cleanliness is the number one priority of our houskeeping department, one of our housekeeper failed to make sure your accommodations were up to your expectations upon your arrival. Again, thank you for taking time out of your schedule to write us about your concerns and we will be taking steps to improve upon your comments.

Thank You,

General Manager
Kal Patel
Days Inn Neptune Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Neptune Beach hotels

Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 September 2011

They have bed bugs and the day manager lies and all you have do is act like you will walk out and the price will drop like a log. The lady who is in charge of the food in the am will follow you like breakfast Netti and look over your shoulder and drive you nuts.All the blond in the morning does is smile: don't ask her for any thing you will not get it. All the workers their don't speak English so have fun and the maintenance staff.

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank deb s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 August 2011

Our son is stationed at the Naval base, so me and my wife went down ofr the 4th of July to visit him and his family. Room was clean and service was good. It did take a very long time to check in. There was only one person at the desk during our 3 pm checkin, so it made for a long process. Our room was by the pool door, so we had a lot of noise at night. We soon discovered the walls and doors are thin. Bed was a bit hard. I only wish there were restrooms at the pool so me and the Grandchildren wouldn't have to go into the room everytime they had to pee. Will be back in Oct for another visit.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank rhensonsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Days Inn Neptune Jacksonville Beach Mayport Mayo Clinic NE

Property: Days Inn Neptune Jacksonville Beach Mayport Mayo Clinic NE
Address: 1401 Atlantic Blvd, Neptune Beach, FL 32266-1700 (Formerly America's Best Inn Neptune Beach)
Phone Number:
Region: United States > Florida > Neptune Beach
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Neptune Beach
Price range (per night): $83 - $137
Hotel Class:2 star — Days Inn Neptune Jacksonville Beach Mayport Mayo Clinic NE 2*
Number of rooms: 112
Official Description (provided by the hotel):
The Days Inn Neptune Beach Mayo Clinic NE offers the best value at the beaches. We are passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. Enjoy our delicious complimentary Daybreak Breakfast featuring Biscuits and Gravy, Hot Waffles, Florida's Natural Juices, Fresh Fruit, Cereals, Bagels, Muffins, Pastries, Fresh Coffee and Tea. Days Inn Neptune Beach Mayo Clinic NE is conveniently located less than a mile from the beach - a few miles to the internationally renowned Mayo Clinic in Jacksonville, Florida and near the Mayport Naval Station. Inquire about our free Mayo Clinic Hospital shuttle. We also offer Pet Friendly rooms. ... more   less 
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Also Known As:
Days Inn Neptune Beach Hotel Neptune Beach

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