We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average room, awful view”
Review of Hilton Naples

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Naples
Ranked #10 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 18 September 2012

Husband and I just spent 4 nights there as he was attending a conference in Naples. The pluses: even though the reservation was made thru his employer, they applied points to me as an Honors member; the hotel was extremely quiet, even though full, we never heard a noise from outside or another room; they honored our request for location away from elevator

The minuses: breakfast was only available at the expensive Shula's restaurant in the hotel. Even The Breakers in Palm Beach, and the conference home hotel in Naples, the Waldorf, had affordable breakfast options. The room was nothing special, comparable to a Hampton Inn or Hilton Garden Inn, and our view was of the back of the drive-in overhang which amounted to no view; we didn't even approach the concierge about dinner options because she looked like she spent her days sucking on lemons; and yes, sadly, we are smokers, and had to stand outside halfway down the driveway for a smoke. Granted, we stayed at the Hilton rather than the Waldorf to save my husband's employer some $$, but the Waldorf had a whole huge covered deck available for us old smokers. Then the day we left at 8 a.m. and the housekeeping carts were moving down the corridor, and we came back at 2 and our room wasn't clean, so we had to sit in the lobby for half an hour.

Overall OK but not special.

  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank clmfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this reviewResponded 19 September 2012

Thank you so much for taking the time to share your experience. We greatly appreciate your feedback and am happy to read that you enjoyed your Hilton Honors rewards benefits. I read your concern of the number of breakfast options. We do have two options to order breakfast on property. Shula’s does offer breakfast and has menu items starting from $5 for assorted cereals to the decadent NY Strip Steak with Eggs, including provencal tomato and Herb-roasted potatoes for $19. There are many a la carte items on the menu including bagels, muffins, yogurt and pastries in the $2-$3 range as well. Another option many of our guests take advantage of is to utilize Hilton Honors points to upgrade to the Concierge Level. With these guest rooms, guests have access to a continental breakfast in addition to hors d’oeuvres in the evening. I do apologize that you were not inclined to discuss breakfast or dinner options with our Concierge as she is very well versed in the wonderful restaurant options and is always thrilled to share her expertise with all of our guests.
Our team thrives on making sure all of our guests are comfortable and work hard to ensure both smokers & nonsmokers are comfortable. With this in mind, we do have a covered Smokers Oasis area overlooking the pool and spa. This is in an area that has pleasant views with seating for guests who enjoy smoking and is in an area that will not be offensive to those guests who do not wish to smell cigarette smoke.
Again thank you for your feedback and hope that we will have the opportunity to host you again next time you visit the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,778)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,175 - 1,179 of 1,778 reviews

Reviewed 18 September 2012

This Hilton is by far one our favourite during our round trip in Florida.
The hotel is excellent and 1 day just wasn't enough.
Good location and easily accessible by road.
Rooms are well appointed and a good size with good amenities.
The restaurant was great for breakfast.
Staff was friendly.
Pool is nice the only negative we saw other guest letting their dogs swim while we and other guest used the swimming pool and this is a no go for me. It´s ok that this hotel allows pets but this situation in the swimming pool speaks to a lack of enforcement of some basic health rules.
The hotel offers a shuttle that has several departure and return times to the beach. They also provide towels, bottle of water and chairs!
Free valet parking.
Overall, we did have a great stay at this hotel and would definitely come back again.

  • Stayed: August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TBBGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this reviewResponded 20 September 2012

Thank you so much for the excellent comments about our location, guest rooms, breakfast and most importantly, your kind comments about our staff. We are aware of the situation that took place and please be assured that we do not, under any circumstance, allow anyone other than our human hotel guests utilize our swimming pool. Pets, unless qualified service animals, are not allowed in the pool or spa area at all and no pet, under any circumstance, is allowed in the water. Our team took the proper steps of education regarding the rules surrounding our pet policy with the particular guest and I apologize for the inconvenience. It was wonderful to have you as our valued guest and we look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2012

Overall a good 4 day stay at Hilton Naples - staff fine. Shula's good for breakfast and their staff are trained and professional.
Disappointment - The executive lounge was a great dissapointment. The decor is tired, tired, tired. The carpet is drab, the seating badly stained and the atmosphere is awful. The first night we visited we sat down with a half glass of wine each until we decided who was driving and who would have another glass, before completing the honesty bar tab card. The girl in charge then came back into the lounge and immediately pushed a card under our nose with a pen and asked us to fill it in. she did the same to another guest who was having a beer. The atmosphere was one of accusation rather than relaxation & enjoyment. The security aspect is also bad, you are leaving room number and specimen signature lying on the table for all to see.We saw another guest add a drink onto someone elses card and leave with it. Some guests were putting bottles of beer etc in their pockets and walking out. An honesty bar will always bring out the worst in people but there are no other perks by way of food etc to compensate for the extra cost people pay to use the executive lounge, people want a drink.
Hilton say that they charge a "nominal" fee for alcoholic drinks - $6.25 for a glass of mediocre wine is full price in most establishments - hardly nominal.
The executive lounge girl was leaving her job the following day and she had only been working there for 4/5 months and hated it. The replacement girl/s, again had only 4/5 months experience working for Hilton. They were pleasant but again inexperienced.
Most executive lounges we have ever been in, have a senior experienced member of staff looking after the guests, the quality and variety of food is much better and alcoholic drinks are complementary even to the extent of champagne.
Maybe we have been lucky in the past but the exectutive lounge at Hilton Naples is the worst we have seen. It is a draw for bookings but fails to live up to its billing.
Recommend a breakfast inclusive deal in Shulas and forget the higher priced executive rooms until Hilton get their act together and make the executive lounge more than a token facility.

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this reviewResponded 11 September 2012

While I was happy to read you had an overall positive experience with our team and hotel, I am very sorry to learn about your experience with the Executive Lounge. Your comments have been shared with our executive team to give guidelines on additional training and ensure we are providing the best service possible at all times. Our guest’s feedback is invaluable and help us learn where we can improve our performance. I appreciate you taking the time and hope to welcome you back so that you can experience the true hospitality that our Executive Lounge is known for.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2012 via mobile

King, non-smoking room was clean with furniture in good condition. Large flat screen tv, comfortable bed, plenty of towels. Quiet a/c. Friendly helpful staff. Little bit of mold around the floor in bathroom otherwise very nice. Best part of this hotel is location. Near Clam Pass Park which has one of the nicest beaches in Florida. Hilton wil provide a shuttle, cooler with water, towels. We drove over, (about 1 mile). Will definitely stay here again.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank lucyFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2012

It's been a year since my last stay and the quality has not changed. Do wish they would have fans in the bathrooms to make it easier to get the moisture out of the room after a shower. Big thing for women. Propery is in a great locaion. Easy walk (1/2 mile maybe) to the beach or you can take advantage of their shuttle to go to a different beach. Walking distance to an upscale shopping center with good restaurant choices. Shula's food on site it ok but not great. Spinach and artichoke dip was 'fishy' tasting. French onion soup and their salmon are good choices. Would stay there again next time I am in Naples.

  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank traveljunkie_MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Naples hotels
Naples Bay Resort
#5 of 59 in Naples
1,664 reviews
North Naples
Doubletree Suites by Hilton Naples
Inn on Fifth
#3 of 59 in Naples
2,718 reviews
Show Prices
Show Prices
Show Prices
Moorings
Edgewater Beach Hotel
Edgewater Beach Hotel
#11 of 59 in Naples
941 reviews
Old Naples
Bellasera Resort
Bellasera Resort
#2 of 59 in Naples
1,491 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Naples? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Naples

Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Naples
#8 Business Hotel in Naples
#11 Family Hotel in Naples
#16 Romantic Hotel in Naples
Price Range: $262 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hooroo Pty Ltd, Evoline ltd, Expedia APAC, Hilton Hotels Direct, Booking.com, lastminute.com.au, Hotels.com, Agoda, Wotif.com, HotelQuickly, Cancelon and getaroom.com so you can book your Hilton Naples reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel
Hilton Naples Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing