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“Poor service and mediocre food”
Review of Kitchen - CLOSED

Kitchen
Price range: USD 10 - USD 30
Restaurant details
Reviewed 6 April 2018

We were disappointed by the food and service at Kitchen. A different person came to our table each time, so we never even knew who our waiter was. All of the employees seemed to be doing a little bit of various jobs, so you couldn't tell who was supposed to be doing what. It took forever to get our check and we got it only after asking another staff person to do it. Food was mediocre and overpriced. We will not be back. There are too many other great choices downtown.

Date of visit: April 2018
    • Value
    • Service
    • Food
Thank Monica V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurateur79, Manager at Kitchen, responded to this reviewResponded 6 April 2018

Dear Monica,
We are so sorry about your experience with us at Kitchen, and we appreciate your feedback about your experience. Please email me, Luca, at Lucadifalco@me.com, so we can make this right. We will definitely review our service policy with our staff, and we hope you give us another chance.
Thank you so much,
Kitchen Team

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Reviews (123)
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17 - 21 of 123 reviews

Reviewed 4 April 2018

One could overlook the spartan atmosphere and high noise level if the food was outstanding. It wasn't. Although the service was good, the food quality and presentation was mediocre - not worth another trip back.

Date of visit: March 2018
Thank Noisefree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurateur79, Manager at Kitchen, responded to this reviewResponded 6 April 2018

Dear Noisefree,
We are sorry to hear this was your experience with us at Kitchen. We strive to give each guest a 5 star experience, and we hope you give us another chance. We will review the noise level with our team, and we hope to see you again so we can make your experience 5 stars.
Best wishes,
Kitchen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

This cute newer restaurant was great for a morning brunch. Our service was attentive and the decor was very charming. The food was very yummy, but limited menu.

The only reason its a 4 and not a 5 is they had a "brunch" menu and opened at 930am. Most of the brunch menu you can't order until 10am LOL. That doesn't make sense to me.

Also, we had a child with us and the menu had nothing kid friendly and despite them having bacon and eggs as part as more elaborate meals they refused to simply make her bacon and eggs (despite us stating we'd pay for any of the meals but just give her what she wants!). We eventually were able to order an omelette with NOTHING in it (because wanted basic scrambled eggs). Clearly not kid friendly. I wouldn't bring her to any evening meals in these upscale downtown restaurants, but a 930am breakfast seemed innocent enough and she wasn't disturbing anyone.

I would still go back for an adult brunch, after 10am so could experience the full menu and the bottomless mimosas :)

Date of visit: March 2018
    • Value
    • Service
    • Food
Thank ranndella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurateur79, Manager at Kitchen, responded to this reviewResponded 2 April 2018

Dear Ranndella,
Thank you so much for your review. We will definitely review the menu with our chef to ensure a kid friendly option for brunch as we also want families to dine with us. We hope to see you again soon, and thank you for your feedback!
Best wishes,
Kitchen Team

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Reviewed 23 March 2018

Three of us stumbled upon this great place last night! We were in search of a happy hour value, and "Kitchen" is the place! If seated at the bar, everything on the menu is half price. They also have drink specials like $4 beers (ALL BEER SELECTION). This may not seem like a great price, but in Naples, that is about half price! The food was served promptly and was delicious. The bartender (Karina) couldn't have been more welcoming and accommodating. I was drinking Moretti draft beer and ordered the chicken piccata. A large basket of fresh crusty bread was served first, including Kalamata olives in olive oil.
After four draft beers, with tip, my share was only $35 bucks! A delicious deal to be sure.
Happy hour is 4 - 6 Check it out!!

Date of visit: March 2018
    • Value
    • Service
    • Food
1  Thank capescape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurateur79, Manager at Kitchen, responded to this reviewResponded 27 March 2018

Dear Capescape,
Thank you so much for your wonderful review! We are so pleased that you enjoyed your meal with us, and we are looking forward to seeing you again soon!
Best wishes,
Kitchen Team

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Reviewed 17 March 2018 via mobile

Tried this new place on 5th Avenue for dinner. Atmosphere very basic and noisy. We ate many dinners in this space under previous owners and the noise level is even higher. Lots of Kitchen noise. Food below average for this area, and of lower value. A good very casual family place for t-shirt and flip flop dinners with the kids. Absolutely not recommended for a couples dinner.

Date of visit: March 2018
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurateur79, Manager at Kitchen, responded to this reviewResponded 21 March 2018

Dear Alan,
We are sorry to hear this was your experience with us at Kitchen. We strive to give each guest a 5 star experience, and we hope you give us another chance. We serve an excellent lunch as well as Sunday Brunch. We hope to see you again.
Best wishes,
Kitchen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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