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“Great location, brand new hotel ”

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Residence Inn Miami Beach South Beach
Ranked #120 of 214 Hotels in Miami Beach
Reviewed 15 January 2018 via mobile

Loved staying here. It’s one of the best residence inn’s I’ve stayed at as an elite member. Would come back again and recommend to my colleagues and friends too. I’ll be back in Florida in February and am already planning to book this hotel again.
They have kitchennetes in the room with a fridge a dishwasher and everything is so shiny and new.
Housekeeping is great and they have laundry for the guests as well

Stayed: January 2018, travelled with friends
Thank Gaurav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Residence Inn Miami Beach South Beach, responded to this reviewResponded 15 January 2018

Dear Gaurav S,

Thank you so much for your terrific words about the Residence Inn Miami Beach South Beach. Nothing pleases us more than to know we succeeded in providing everything necessary for you to have a wonderful stay. We truly appreciate your loyalty towards our brand and can’t wait to host you again in February.

Warmest Regards,
Doris Diaz
General Manager

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9 - 13 of 183 reviews

Reviewed 14 January 2018

I recently stayed at this hotel with family for two nights. Upon arrival, we left the car in the valet parking which was fine. It was rather expensive, however, we accepted that because of location and paid for it. You can take the car out as many times as you like 24 hours a day which is a nice touch. Mobile check-in facilities for this hotel on Marriott's was a nice touch, it made checking in easier and a similar experience to what we have recently had at Hilton and other brands. Something to check out if you are looking to stay with Marriott.
The room we booked was a family room with two queen beds and had a patio connected onto it. We we excited about having a patio and paid extra to have this functionality as the trip to Miami was to celebrate an important birthday. We were extremely disappointed when we went to our room on the second floor (room 218). The patio was not levelled properly meaning when there was even a hint of rain, a massive puddle would be right outside the patio door, making it impossible to go outside without rain water being walked in. This also attracted ants to the patio, making it impossible to enjoy the patio as we wished we could. There is also extensive construction work making it very hard for you to sleep past 6am, and they have a direct view into the hotel rooms and patio, again, making the patio unusable for most of the day until they go home. If we had known this before, we probably wouldn't have stayed it and would've saved our money by going elsewhere.
Location of the hotel is pretty good, it is in walking distance to Lincoln Road and the mall that is there. It also has restaurants such as; Pizza Hut, Dunkin' Donuts and more within a 10 minute walk so if you want something different from what the hotel offers, there is good options available.
Ammenties such as; WiFi and swimming pool were good. WiFi was very fast, and faster than what I have had used in Hiltons and other hotel brands in the US. There is no need to buy the faster broadband as most people will be fine with what the normal internet offers. The swimming pool on the roof was quite good, it opens at sunrise and closes at sunset which means that there is no specific opening hours as it changes throughout the year. Breakfast was very average, definitely not the best we have had at hotels in Florida or the US, however, it did the job and most people could find something they like.
The staff were friendly, however, some only speak Spanish and not English which I did not find helpful in an English speaking country. I would've expected in a major hotel chain to have at least all staff that spoke English.
Definitely would not recommend this hotel for the price, especially not the patio rooms. You could do a lot better elsewhere.

Room Tip: Don't stay in 218 if you are getting a patio room - patio not level and will cause havoc plus th...
See more room tips
  • Stayed: January 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank robjohnson123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Residence Inn Miami Beach South Beach, responded to this reviewResponded 16 January 2018

Dear Robjohnson123,

Thank you for taking the time to share your comments about your recent stay with us. Every process put in place is aimed at providing you with an unforgettable experience. From your recent feedback, we were disappointed to learn that our hotel fell short of those expectations. We would like to take this time to apologize for the noise disturbance caused by the renovations taking place at our hotel. We would also like to apologize for the issues you encountered with your room. Your comments have been noted and we will get together with the appropriate team to address these issues as soon as possible. Thank you so much for being our guest. We hope you will consider giving us a second chance to better serve you the next time your travels bring you to our area. Safe Travels!

Warmest Regards,
Doris Diaz
General Manager

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Reviewed 8 January 2018

major construction projects in the area. we couldnt sleep in the room after 6:30 in the morning. So if people want to get up at 6 in the morning then this hotel is okay. Service at reception is not good.

  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Gudlaugur G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Residence Inn Miami Beach South Beach, responded to this reviewResponded 9 January 2018

Dear Gudlaugur G,

We were disappointed to see your feedback and hope you will accept our apologies for any problems that occurred. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We value your business, and the next time you are here, we will more than make up for the shortcomings of this visit. We do hope you will consider staying with us again whenever your travels bring you this way.

Warmest Regards,
Doris Diaz
General Manager

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Reviewed 4 January 2018 via mobile

Nice hotel if nothing comes up. We were a group in 5 rooms, 3 rooms were booked through hotels.com and were so called "Suite with city view". On the pictures on Hotels.com the rooms were with a small terrace. Upon arrival we realised we were not getting any balconies or terrace at all, instead we got the view you can see in the photos. The constructions started early in the morning so if you want to get up at 6 in the morning, this is the right place. The entire staff was lovely until we had to speak to the manager on shift, she had no interest in helping us or doing anything at all for us.

Stayed: December 2017, travelled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Residence Inn Miami Beach South Beach, responded to this reviewResponded 5 January 2018

Thank you for choosing our hotel on your recent visit to the area and for taking the time to share your feedback. We apologize for the service you received, the inconvenience caused by construction, and your disappointment with your room. We were disappointed to read we did not live up to our typical standards, and as a result your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

Warmest Regards,
Doris Diaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

The hotel is located near the end of Lincoln Road Mall, so you will reach the beach at the other end of this pedestrian shopping road and probably spend a lot of money in some of the shops a long the way. We stayed at Residence Inn Miami Beach South Beach for two nights before a cruise, and it's a fairly new hotel, so the rooms are large and nice, and there is also a very nice pool on the rooftop, where you will have a magnificent view. The breakfast is OK, according to American standards, but far from a Hilton breakfast. You will also find many nice restaurants nearby and my favorite was The Yardhouse, where you can also choose from more than 100 beers on tap.

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Bass63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Miami Beach South Beach

Address: 1231 17th St, Miami Beach, FL 33139-2302
Region: United States > Florida > Miami Beach
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #120 of 214 Hotels in Miami Beach
Price Range: AU$376 - AU$711 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Miami Beach South Beach 3*
Number of rooms: 116
Official Description (provided by the hotel):
Step into style and sophistication at the new Residence Inn Miami Beach South Beach. Choose from 116 tech-savvy suites with extensive amenities, including in-room kitchenettes, spacious bedrooms & separate workspaces. Relax at the rooftop pool with panoramic views of South Beach and Biscayne Bay. Take advantage of free daily breakfast and Wi-Fi. With its iconic design and location in the heart of South Beach, this hotel is designated a "Walker's Paradise" by Walkscore given its proximity to numerous amenities, including the world-class restaurants and shopping on Lincoln Road and Sunset Harbour. ... more   less 
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Also Known As:
Residence Inn Miami Beach South Beach Florida

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