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All reviews rooftop pool south beach lincoln road living area small kitchen rooms are large enjoyed my stay the hotel manager location is excellent ola block gale microwave collins
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6 - 11 of 870 reviews
Reviewed 25 June 2017 via mobile

The hotel itself was in a great location, close to a lot of stuff but the room was not worth the price we paid. We were greeted by a dead roach when we got to the room. The next morning, there was another roach crawling through the living area. There was also bad patches throughout the room, scratches in the sink and the bed wasn't comfortable.

Stayed: June 2017, travelled with friends
1  Thank HeyHiHelloThere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2017

The place is very nice & Clean the service wasn't too bad. I did get charged 136$ for a late checkout fee. They didn't call or come knock on the door. They get you when you checking out. The AC was ok

  • Stayed: May 2017, travelled with friends
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Review collected in partnership with this hotel
Thank javonter2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this reviewResponded 6 June 2017

Thank you, javonter2017, for leaving your review. I am sorry you were not fully pleased with your experience, and will work hard to fix those things you did not like. We hope for another opportunity to welcome you and wish you pleasant future travels.

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Reviewed 30 May 2017

many cockroaches in the room , the bathroom is not cleaned, breakfast was very poor and the pool is very small. the location is fine. the rooms are very nice except for the cockroaches and the bathroom.

  • Stayed: May 2017, travelled solo
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Review collected in partnership with this hotel
1  Thank 658sterns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this reviewResponded 6 June 2017

Thank you for your review, 658sterns. We will use your observations for ongoing training and development, but also as we plan property improvements for our future guests. Should your travels bring you back to South Beach, we will be sure to give you a much different experience.

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Reviewed 24 May 2017

I appreciate the help from the SJ ivana and Michael the entire front desk staff very helpful. Housekeeping Milanie very helpful and kind. I have enjoyed my stay I look forward coming back soon sometime in august.

  • Stayed: May 2017, travelled solo
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Review collected in partnership with this hotel
Thank X3230BEelenak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this reviewResponded 28 May 2017

Such lovely things you've written! Thank you for staying with us and allowing us to serve you during your time at Sanctuary. We always enjoy guests who are in South Beach intending to make the most of all this special town offers, and welcoming you back will be a pleasure. See you in August!

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Reviewed 23 May 2017

Members of the crew were perfect. Rooms are old and low of quality. The restaurant was beautiful and the meals were stunning but it is very expensive. The location is nice and the private beach is reachable too.

  • Stayed: May 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank guestA1911JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this reviewResponded 24 May 2017

Thank you, guestA1911JC, for leaving your review. While I am sorry you were not fully pleased with your experience it is wonderful to read that our excellent location, and the environment and entrees of OLA were appreciated, and that you took advantage of the amenities provided to our guests. Your gracious compliments on Sanctuary staff are also very welcome! Please know that we will work hard to fix those things you did not like and we all wish you pleasant future travels.

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