We stayed here for Labor Day Weekend, 2016. We travel a lot and this was our first stay in Miami. We chose Royal Palm Resort due to the location
Location, Location, Location!
Good valet service (but expensive)
Balconies in the rooms.
Could not use the pool. The other pool was very small
Could not use the Gym. But, they did make arrangements with Loews for this
Beach chair service opens late and closes early and they make NO exceptions
Umbrellas for the chairs cost extra....
No parking unless you use valet service
Valet service was costly
Lots of construction going on
Very thin walls - you hear everything that is going on in the hall, etc.
This hotel is in a great location and has some serious potential. They seem to be moving in the proper direction to improve this place for future guests. But, that is much to the detriment of the current guests who are still paying a fee for conveniences that they can't use. With that said, we requested to get the resort fee waived upon checkout as there were too many amenities that applied to the fees that were simply unusable due to all of the construction. I mean why pay for hay for a horse that you can't ride, right? They reluctantly agreed to waive this for us. Really, this should be a non-issue. They should just waive the resort fee for everyone until those amenities are usable for the current guests. After all, a resort is a resort because you can do everything on their property. So, although they made arrangements with Loews for the Gym, that is a different property. You pay more for a resort because of the convenience of the resort's amenities... And to charge someone a resort fee for the convenience of a resort that is inconvenient for them, is in my opinion, bad business. Especially in the Service industry. That is not how you earn repeat customers. I would also suggest that they have the Housekeeping staff go on to the balconies and clean the tables and sweep them off as those tables were unusable. Rant over.
I would like to end on a positive note as my experience at Royal Palm Resort was absolutely a more positive experience than it was negative. Royal Palm Resort is in a GREAT location, is clean, well-staffed and striving to improve the overall customer experience. I will definitely go back. In fact, I am actually eager to go back once the construction is complete and we get to use the amenities that make this a resort as this was overall a great place to stay. Check-in was a bit slow - again, due to the limited space from the construction), check-out was quick, but we checked out mid-week. The room was clean upon arrival (with the exception of the balcony) and the housekeepers keep it very clean the entire time.
I will be going back as I know that it will be better the next time and I would recommend this place to anyone going to South Beach, Miami. But, I would suggest asking about the resort fee until all of the amenities are useable.
- Official Description (provided by the hotel):
- The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more less
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- Also Known As:
- Royal Palm South Beach Miami, A Tribute Portfolio Resort Miami Beach, Florida