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“Location! Location! Location!”

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Royal Palm South Beach Miami, A Tribute Portfolio Resort
Ranked #97 of 212 Hotels in Miami Beach
Reviewed 7 September 2016

We stayed here for Labor Day Weekend, 2016. We travel a lot and this was our first stay in Miami. We chose Royal Palm Resort due to the location

Pros:
Location, Location, Location!
Great Service
Clean
Family friendly
Good valet service (but expensive)
Balconies in the rooms.

Cons:
Could not use the pool. The other pool was very small
Could not use the Gym. But, they did make arrangements with Loews for this
Beach chair service opens late and closes early and they make NO exceptions
Umbrellas for the chairs cost extra....
No parking unless you use valet service
Valet service was costly
Lots of construction going on
Very thin walls - you hear everything that is going on in the hall, etc.

This hotel is in a great location and has some serious potential. They seem to be moving in the proper direction to improve this place for future guests. But, that is much to the detriment of the current guests who are still paying a fee for conveniences that they can't use. With that said, we requested to get the resort fee waived upon checkout as there were too many amenities that applied to the fees that were simply unusable due to all of the construction. I mean why pay for hay for a horse that you can't ride, right? They reluctantly agreed to waive this for us. Really, this should be a non-issue. They should just waive the resort fee for everyone until those amenities are usable for the current guests. After all, a resort is a resort because you can do everything on their property. So, although they made arrangements with Loews for the Gym, that is a different property. You pay more for a resort because of the convenience of the resort's amenities... And to charge someone a resort fee for the convenience of a resort that is inconvenient for them, is in my opinion, bad business. Especially in the Service industry. That is not how you earn repeat customers. I would also suggest that they have the Housekeeping staff go on to the balconies and clean the tables and sweep them off as those tables were unusable. Rant over.

I would like to end on a positive note as my experience at Royal Palm Resort was absolutely a more positive experience than it was negative. Royal Palm Resort is in a GREAT location, is clean, well-staffed and striving to improve the overall customer experience. I will definitely go back. In fact, I am actually eager to go back once the construction is complete and we get to use the amenities that make this a resort as this was overall a great place to stay. Check-in was a bit slow - again, due to the limited space from the construction), check-out was quick, but we checked out mid-week. The room was clean upon arrival (with the exception of the balcony) and the housekeepers keep it very clean the entire time.

I will be going back as I know that it will be better the next time and I would recommend this place to anyone going to South Beach, Miami. But, I would suggest asking about the resort fee until all of the amenities are useable.

Stayed: September 2016
Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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566 - 570 of 3,657 reviews

Reviewed 7 September 2016 via mobile

The staff here was super nice however I would rather be staying in RIKERS ISLAND PRISON then to stay at this property it's the worst. I can't for the world of me figure out how this property became a Starwood Property The rooms are horrible on every level and you would make off better just renting a van and buying some sleeping bags than to stay here it's in need of a tear down and rebuild everything is outdated the pool area is depressing and unless you are ready to play a Lionel Richie song and die.

I suggest you not even attempt to visit I've visited alot of property's in the Miami area and I was always interested in staying here well needles to say my interest has been a nightmare, also when you check out they have to get security to come and check your room which further delays your departure so please be ready to stay in extra hour or whenever security can get to your room. If your looking for a great haunted house or a 70"s porn atmosphere this is definitely your place other than that giving this a one star rating is too generous.

Mr.King

Stayed: September 2016, travelled solo
3  Thank SixxKing2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2016 via mobile

The Royal Palm South Beach was a hot spot Labor Day weekend. The staff was very helpful and accommodating. We had two rooms with great views. The drinks from the bar inside were better then being serviced on the beach. O e of the pool areas were under construction, but overall it was a great trip.

Stayed: September 2016
Thank Rea O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2016

I just stayed at this hotel over Labor Day for a weekend vacation. I'm a frequent business traveler, so I've stayed in multiple hotels, and initially I wasn't overly impressed with the room. The bathroom door was always off track. The A/C didn't work properly and the room always seemed hot. The room wasn't overly impressive and the hotel is currently under renovations, but what really ruined my experience and has left me emotionally and financially bankrupt is the situation of theft I experienced. I had placed my wedding ring in a hidden compartment in one of my bags during the day while I was at the pool, locked the room, and discovered that evening that my ring was missing from my bag. The only person who accessed the room during the day was the housekeeper. The other guests also noticed that their suit cases had been unzipped, but luckily nothing stolen from them. I immediately noticed the ring was missing from my bag that evening and reported this to the hotel manager directly. They have questioned the maid once for 30 minutes, who of course has denied the theft, and they are simply stating there is nothing more they can do. I checked out earlier today and recently attempted to call the hotel manager to see if the ring has been uncovered, and they have taken over an hour to get back to me with a report. For something as serious as a stolen wedding ring, I would think they would make this a higher priority, especially if all signs point to the housekeeper being the source of theft seeing she was the only one in the room from the last time I had the ring in my possession to the time it went missing.

I have filed reports with SPG and the Police and am doing everything I can to get to the bottom of this and I can honestly say it has been my worst nightmare knowing that SPG would hire staff that would rob their guests of such sentimental value. The ring wasn't out in plain site, it was hidden in my bag is what really terrifies me. Please, don't take the risk of staying here. It was the biggest mistake I've ever made.

  • Stayed: September 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Tiffany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2016 via mobile

Not I'm impressed with the rooms, the bathroom door did not close properly for privacy. There's mold in the shower and sink. The cabinet for the refrigerator did not close all the way. The beach service was great. Irwin Pineda is a wonderful hostess who knows how to take care of his guess.

Stayed: September 2016, travelled with friends
1  Thank Melissa S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ayca n, Guest Relations Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this reviewResponded 8 September 2016

Dear Melissa,

Thank you for your loyalty and for taking the time to write a review about your stay. Please accept our sincere apologies for the unsatisfactory experience you had during your time with us - what you describe is highly unlike our product or our team. Please know that what your experience is not the level of service we expect, and all of your comments will be reviewed with department heads. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. On a positive note, we're happy to see your compliments of our servers and look forward to sharing your comments with them. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Palm South Beach Miami, A Tribute Portfolio Resort

Address: 1545 Collins Avenue, Miami Beach, FL 33139-3110 (Formerly The James Royal Palm)
Phone Number:
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Miami Beach
#33 Spa Hotel in Miami Beach
#35 Family Hotel in Miami Beach
#55 Romantic Hotel in Miami Beach
#58 Luxury Hotel in Miami Beach
#73 On the Beach Hotel in Miami Beach
Price Range: $322 - $784 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Palm South Beach Miami, A Tribute Portfolio Resort 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more   less 
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Also Known As:
Royal Palm South Beach Miami, A Tribute Portfolio Resort Miami Beach, Florida

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