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Reviewed 17 October 2017

My best friend and I came to Miami for a girls trip and to celebrate my birthday! When we arrived, we went to our room but could hear a couple next store cursing each other out and fighting. Went downstairs to the front desk and they assigned us a different room on a different floor. Getting off of the elevator it sounded like a college party. A room full of girls were blasting music and singing at the tops of their lungs. As we ventured down the hall to our room, we were relieved that we couldn't hear them. No more than five minutes later, the "Bachelor" party in room 218 checks in & all hell broke loose. During our short stay (Thursday to Sunday) we had to call the front numerous time to have security quiet them. It was a connecting room & they tried to get in our room more than once through the connecting door, tried to come in through the main door twice at 3:20am on two occasions. Was not able to have any peace or rest whatsoever. We only peacefully slept on Friday because they were gone. Early Sunday morning (around 4am) we were awaken to cursing, laughing, yelling & pounding from them AGAIN. Kept knocking on the connecting door & eventually stopped. Drifted off to sleep for a brief moment but then was woken up AGAIN but this time to loud sex coming from...you guess it...the same room. Had to turn on the blow dryer & leave it on to get some sleep. The ONLY good thing about this hotel was Lewis as he helped us with security & switching rooms. Walls are paper thin & if security walked the halls instead of waiting to be called to resolve the issue then MAYBE it would have been better. Obviously this hotel does not believe in kicking people out after multiple disturbance calls. Would have had more rest sleeping on the street.

  • Stayed: October 2017, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank MichiganTraveler1078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Courtyard by Marriott Miami Beach South Beach, responded to this reviewResponded 20 October 2017

Dear MichiganTraveler1078,

Thank you for your review and for being our guest. We sincerely apologize for the noise disturbances that interrupted your sleep and that we were not able to address this to your complete satisfaction. We agree that interrupted sleep can easily change a hotel stay from great to poor, and we are sorry that happened to you. Please know that your comfort is very important to us, and know that we will be reviewing this with our staff to make sure we are doing everything possible to prevent this type of situation. Thank you again for your candid feedback and if we can be of further assistance moving forward, please let us know. We would love to make it up to you and hope you will consider a return visit.

Alison Brumer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

My family and I stayed at this hotel for a weekend, definitely NOT Marriott standards, customer service needs improvement, it would be nice to see more smiles.
Parking $45 per day!!! Rooms seems recently renovated but beds are really uncomfortable. Very noise, tiny walls
We will not stay here again or recommend it to anyone

Stayed: October 2017, travelled with family
2  Thank VLT75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Courtyard by Marriott Miami Beach South Beach, responded to this reviewResponded 14 October 2017

Dear VLT75,

Thank you for your feedback and for being our guest. We are disappointed to learn that we fell short of your expectations. We are sorry for your disappointment with the parking fee as well as the noise disturbances that made your stay with us less than stellar. Please know that our team is always staffed 24/7 to remedy such matters to your satisfaction, and note that we have guest rooms designated for lighter sleepers. We truly appreciate your feedback and hope you will give us another chance to provide you with a more enjoyable stay. Thank you for letting us know how we can improve and we hope to welcome you back soon.

Alison Brumer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

This hotel was not up to Marriott standards even with their recent renovation. The elevators are tiny and ancient, and only one was working when we stayed there. The walls are paper thin, we could hear the people in the next room. We had no closet so couldn't hang anything up. There was no luggage rack and they were out of bath towels, so we got pool towels to use. Not what I would expect from Marriott. The staff were very friendly and helpful and we did enjoy the rooftop pool.

Stayed: October 2017, travelled as a couple
Thank startrekfan269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Courtyard by Marriott Miami Beach South Beach, responded to this reviewResponded 13 October 2017

Dear startrekfan269,

Thank you for your feedback. We are terribly sorry we fell short of the standards you have come to expect from our brand. We would also like to apologize for the noise disturbances that caused you to have a less than stellar stay. Our front desk team is committed to ensuring our guests have a seamless visit and would have been more than glad to allocate you to another room upon your request. We do hope this does not deter you from considering a return visit as we would love to have the opportunity to make your next stay wonderful in every respect. Thank you once again for your feedback.

Alison Brumer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

A very good place to stay in Miami Beach. The front end staff was very pleasant as we arrived early in the morning after arriving back from a cruise. The rooms are all being renovated and are very nice, large and clean. A nice place to stay.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank OrangeYellowJacket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard by Marriott Miami Beach South Beach, responded to this reviewResponded 3 October 2017

Dear OrangeYellowJacket,

Thank you for your kind review of our hotel. Your positive comments about our spacious rooms and pleasant staff are greatly appreciated. Thanks for choosing to stay with us. We hope you are already planning another trip our way.

Sincerely,

Alison Brumer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018 via mobile
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Stayed: August 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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