My husband purchased a getaway for my 48th Birthday and chose the Miami Beach Resort. Upon our arrival (8:30-9:00 pm) and after a 14 hour trip, we were informed that our room had been sold and that there were no king size beds for the night. A rollaway was all that was available. We were upset since we had made reservations and had paid in advance. We accepted the hotels terms since we really did not have a choice and with the promise that we would be moved into a king size room the next morning. The desk clerk did give us two breakfast coupons (about a $40 value) for our inconvenience, and when she learned that it was my birthday she sent up a cheese plate and a bottle of wine. good job Christina. The hotel lobby is beautiful, but the hotel rooms and restaurants are outdated and tired (it feels like you are on the dirty dancing set). I have to say, however, that the food was very good and so was the service. The hotel has great beach access, but you must pay for beach chairs and umbrella's (another $45)..but it was well worth it. Kenny was awesome at getting us a chair down in front of the beach. We also had drinks by the pool and our server David was a blast. So overall, I would rate the hotel good and the staff and restaurants better!!!
- Official Description (provided by the hotel):
- This distinctive Miami Beach hotel is surrounded by the Atlantic Ocean and the Intra-coastal Waterway, and boasts 424 guest rooms and suites - each with amenities such as free high-speed Internet access and floor-to-ceiling Ocean and city views. ... more less
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- Also Known As:
- Miami Beach Hotel Miami Beach
- Miami Beach Resort Spa
- Miami Beach Resort And Spa Florida