Unfortunately, I am staying here now. I arrived last night and after walking into my musty smelling room, I discovered an unfushed toilet and dirty wine glass. Bad enough, but when I called the front desk, I was left on hold for five minutes, and after explaining my problem, I was told they would try to get someone from housekeeping to come up. After a bit of back and forth, I asked to have my room changed. They said they did not have another room, except with a small bed. I said fine. After waiting for ten minutes for a staff person to meet me at the new room, I walked into a furnace. I asked the hotel staff to get it resolved. After about fifteeen minutes, I called the front desk, and was left on hold for another ten minutes. No one showed up. I then went downstairs and waited in line to speak with some at the front desk. I told them I was going out and they indiciated they would resolve. When I returned an hour later, the room was even hotter. After another call and being left on hold, an engineer eventually showed up and fixed the problem.
Did I mention, the rooms are old, musty, tired and uncomfortable. Avoid if at all possible.
- Official Description (provided by the hotel):
- Welcome to the Four Points by Sheraton Miami Beach. We've kept the historical charm and protected Miami Modern exterior of the building in tact while we've updated the interiors for your comfort. ... more less
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- Also Known As:
- 4 Points By Sheraton Miami Beach
- Four Points By Sheraton Miami Beach Hotel Miami Beach
- Four Points Sheraton Miami Beach
- Sheraton Miami Beach
- Four Points Miami Beach
- Miami Beach Four Points
- Miami Beach Sheraton
- Four Points By Sheraton Miami Beach Florida