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“Just another airport hotel, but what a great hotel”

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PULLMAN Miami Airport hotel
Ranked #41 of 122 Hotels in Miami
GreenLeadersGold level
Stockholm, Sweden
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Just another airport hotel, but what a great hotel”
Reviewed 15 March 2012

Sofitel, close to Miami International Airport would normally be considered just another airporthotel, but not Sofitel.
Pick up service from the airport, firendly, personal and fun.
Checking in, speedy and effective. Nice lobby, very busy but what a lobby.

Rooms, would need some attention and possibly renovation. Otherwise clean, great bed, quiet and with a cool AC.
Pool side perfect, Hotel bar with nice service, friendly and observant.
Generally tha staff was just great. Personal service without overdoing it.
Dinner at the hotel was magnificent but hefty priced. If wether allows, sit in the garden, just perfect for a late dinner.
Buffe brekfast was ok but not really up to full standard.

In all a great hotel experince, airport hotel or not.
Sofitel makes a true difference for its guests.

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
2 Thank pevast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (406)
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English first
New York City, New York
Level 1 Contributor
3 reviews
Reviewed 14 March 2012

The rooms were OK, elevators overcrowded, breakfast nice. The service was exceptional. Staff were friendly in general. I needed a cab, and after they called several cab companies without any arrivals (there were visible shortages at nearby hotels too), the concierge offered a complimentary limo ride to my destination. Great save.

  • Stayed March 2012, travelled with family
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Helpful?
Thank Stu444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 March 2012

Our room was just fantastic with a great view and all necessary utilities included. Thanks to Ana Sotes Dagmara the room was kept clean daily on a very high level. All staff members did an amazing job, starting with Andres and Jermaine who helped us with a rental car and directions, restaurant recommendations and so much more. They and their team went above and beyond all expectations. The breakfast was just so enjoyable and Menelus, Michel, Jesus, Magdalena, Derling, Carlos and Pedro showed an excellent and very attentive service. We would like to point out, that we were amazed by the service at the bar. Alan, Pavlina, Jaime, Angelica and Daniel made us feel so welcome and provided us with superior and luxurious service. Yolaina, Kimberly, Martha and Myrna at the Petit Marche were just so sweet and helpful. Emma, Lazaro, Alicia and Carmen did an outstanding job fulfilling our special requests at the room service. While having dinner at La Riviera, we had the chance to thank The Chef, Matthias, personally for the amazing dinner, served by Carlos, Diego and Emilse. The restaurant manager MinJu was totally in control of the operations and you could see that she does her job with passion. Florence was very helpful with our reservations and made us feel like home. All in all it is the staff that makes a huge difference and we will always come back!

  • Stayed November 2011, travelled as a couple
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Helpful?
5 Thank munich27032000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curitiba, PR
Level 5 Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 March 2012

The hotel is very beautiful and the rooms are good. But they don't even try to make you feel at home. With some exceptions, staff could even sound rude for my standards and one situation was actually hilarious. I took the transfer to the airport with two other people and it was really cold in the bus, but when I asked the driver if he could reduce the air-conditioning (and he speaks my language, so there was no possibility of missunderstanding), he said to me that he could only turn it off or on and turning it off would make him hot! That pretty much sumarizes it all.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
1 Thank Henrique M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallinn, Estonia
Level 6 Contributor
368 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 519 helpful votes
Reviewed 9 March 2012

We were booked into this hotel by our hosts, and it always took someone to take us anywhere and back, or very expensive cabs ($ 40), to get anywhere at all. Miami is like that - but if one wants to explore it a little, then a better-located hotel would be good. There is literally nothing in walking distance, and the hotel restaurants and small shops are not really great.

The hotel is nice, but what it is not is French in the least - some French phrases and marketing excepted. Nor are the beds, but the beds are very nice and a highlight. Free wifi is a plus, and not as common as one might think. I had a corner room with view of both lagoon/airport and city; the airport is practically inaudible. (Contrary to a Sweet Sixteen party at the pool the night we came, which really wrooomed through all the walls, but mercifully ended at a decent time - still, not nice if you would want to sleep after a long flight.)

We did some work at the lobby and lounge, which as the entire hotel is a bit tired and worn, but still servicable. The pool was really disappointing; it's more a hanging than a swimming place, and I understand this to be Floridaesque - but for "a relaxing day at the pool", this is not too nice an ambiance either. Staff was good to very good. Altogether, globally speaking, the corporate rate we had ($ 150 without tax) seemed a bit on the steep side.

Room Tip: The higher up, the better - views on both sides are fine.
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  • Stayed February 2012, travelled on business
    • Value
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Helpful?
2 Thank Aethelred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PULLMAN Miami Airport hotel

Property: PULLMAN Miami Airport hotel
Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#17 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price range (per night): $120 - $256
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport
PULLMAN Miami Airport Hotel Florida

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