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Reviewed 18 March 2017

Stayed here the night before our cruise. We have never been to Miami before so I chose this hotel due to feedback on TripAdvisor. So glad I did. Took advantage of concierge and so happy we did. Mitzi who was in the lounge that morning was so pleasant and attentive. Our room did have some view of the harbor but the lounge had the BEST view. We brought our food from the breakfast buffet up to the lounge and enjoyed a beautiful sunrise and view before we had to depart for the cruise terminal. When we cruise out of the Port of Miami again this will be my choice of hotels to stay at before.
Rooms were clean, the beds were comfortable and the staff very friendly. Our stay at this hotel got our cruise trip off to a wonderful start!

Date of stay: March 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank bonabooch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00gc, Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 19 March 2017

Dear bonabooch,

We are thrilled you enjoyed your first trip to Miami and that you chose Miami Marriott Biscayne Bay for your accommodations. It was certainly our pleasure serving you during your pre-cruise stay, and it's great to hear that we set you up for a great vacation. We encourage you to book another two night or longer stay with us in advance, and save up to 20 percent exploring even more of south Florida this winter!

David Cesario
General Manager

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Reviewed 18 March 2017 via mobile

Excellent attention. Good food and very clean. They have a tour information guide and she helps you to enjoy the visit. Good view from the windows. Taxi service.
You really are going to enjoy your staying.

Date of stay: March 2017
Trip type: Travelled on business
Thank 206nanib
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00gc, Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 19 March 2017

Dear Nani B,

Thank you for the wonderful rating and recognition of our staff! We are thrilled you had such a memorable stay at Miami Marriott Biscayne Bay. We hope you were able to join us at our Catch Grill and Bar while you were here. On your next visit, try our world famous Citrus Scallops - definitely one of my favorites. We appreciate your fantastic feedback and look forward to serving you again!

David Cesario
General Manager

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Reviewed 16 March 2017

The Miami Marriott Biscayne Bay staff afforded us a lot of personal attention as we were greeted from our cab by "Welcome to the Marriott". They assured that we learned about local amenities and entertainment that made our trip incredibly enjoyable. The staff had a lot of knowledge about the local area. We felt as though we were in great hands and that our comfort was of utmost importance.
One particular staff person, Jean Williamceau, went out of his way to assure that we made it safely to the Hard Rock Casino using the cheapest and safest means possible. He deserves great praise for his time and effort. He also assisted us in extending the checkout time to match our flight back to Maine. He deserves commendation for his assistance above and beyond our expectations as well as his friendly, welcoming, caring treatment of his guests. He made us feel like he was a part of our family.
We expect to return to the region and will only stay at the Miami Marriott Biscayne Bay because of how much personal attention we received during this visit. The room was very comfortable and the views spectacular. Keep up the good work with your customer service as it will bring people back time after time.

Room tip: The rooms we stayed in were of excellent quality, comfortable, and exceptionally clean.
Date of stay: March 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Charlotte D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00gc, Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 16 March 2017

Dear Charlotte D,
Thank you for the wonderful rating and recognition of our staff! We're thrilled you had such a memorable stay at Miami Marriott Biscayne Bay, and it means a lot to hear that Jean made you feel like family. We hope you were able to join us at our Catch Grill and Bar while you were here. On your next visit, try our world famous Citrus Scallops - definitely one of my favorites. We appreciate your fantastic feedback and look forward to serving you again!

David Cesario
General Manager

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Reviewed 15 March 2017

Beautiful Hotel right on water. Conference room over looked the water and was very comfortable. We enjoyed breakfast every morning at the grill; great verity of food, good coffee and juice. Our room was spacious and well kept. Everyone there was very friendly and helpful when we ask for information about the area. They were also very helpful when I forgot a jacket, which they located and arranged for me to get it back before leaving Florida.

Thanks

Terry

Date of stay: March 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank ip2baa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00gc, Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 16 March 2017

Dear ip2baa,

Thank you for your review and for your nice comments about our friendly staff, great conference room, and convenient location. We'll be sure to pass on your great comments to our helpful staff, it's wonderful to hear that your jacket was returned to you in a timely manner! It was our pleasure having you stay at Miami Marriott Biscayne Bay, and we hope to see you again soon. On your next stay, we'd love to recommend you try our world famous Citrus Scallops at Catch Grill and Bar. Thanks again for being our guest.

Marcus Borman
Resident Manager

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Reviewed 14 March 2017

The concierge Pedro A. Vilanova is the typical proud Latin American who excels in serving the guests. Not only courteous, but also always helpful prompt to give you advise about what to do. Valet parking is also available for the added comfort of your stay.

Room tip: ask for a room with a bay view.
Date of stay: February 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Bernhard H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00gc, Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 14 March 2017

Dear Bernard H,

Thank you for the wonderful rating and recognition of our staff! We are thrilled you had such a memorable stay at Miami Marriott Biscayne Bay, thanks to the help of our great concierge Pedro! We hope you were also able to join us at our Catch Grill and Bar while you were here. On your next visit, try our world famous Citrus Scallops - definitely one of my favorites. We appreciate your fantastic feedback and look forward to serving you again!

Marcus Borman
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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