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Reviewed 6 April 2018

positives

1. got room early
2. good check in, fast

negatives

1. no expedia vip services
2. shuttle to mall lol -yes goes 3 times a day, 20 a head. so if 2 people an uber cheaper.. really naughty this one
3. place under heavy refurb, not told. totally out of order, warzone in reception, elevators down etc
4. bar soleless and boring
5. 4 snail turd pillows
6. old room, dated except tv

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank marc m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-247, General Manager at Hyatt Regency Miami, responded to this reviewResponded 6 April 2018

Dear marc,

While we're pleased to see you enjoyed a swift check-in with our Room Hosts and were able to get into your room early (always nice after a long travel day), we're sorry to see we fell short in some other regards. We await the opportunity to show you a more authentic Hyatt experience upon a subsequent visit. Until then!

With regards,
Gabriel Castrillon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

We stayed one night before our cruise at the Hyatt Regency Miami. This is a tough one as the Hyatt is often my go to when travelling in the US but this hotel needs some updating.

The room we stayed in was in a desperate need of an upgrade. The layout was unusual but it worked. The room was certainly spacious though. It looks like they are starting to update the property as they were doing works when in the foyer when we stayed.

Our checkin was a pleasant experience and the staff were friendly.

Ok for an overnight stay. The location worked well for our cruise.

Date of stay: February 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kobi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-247, General Manager at Hyatt Regency Miami, responded to this reviewResponded 6 April 2018

Dear Kobi,

We're glad you settled in with us before your cruise. As you discovered, our location is ideal for reaching the post easily on the day of your departure and our Hyatt team aims to please at every turn. We hope you'll come back and visit us again after our ongoing refreshments to our public spaces are complete; we know you'll delight in the finished look!

Warm regards,
Gabriel Castrillon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Was a great location in Miami. Close to most things. Restaurants in the area were very good. There are different cuisines and various price ranges. It was a quick uber ride to south beach. The views of the city were awesome at night.

Date of stay: March 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank rksiny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-247, General Manager at Hyatt Regency Miami, responded to this reviewResponded 6 April 2018

Dear rksiny K,

Your positive review is met with our appreciation! As you noted, our location is perfect for dining and shopping in the lively Brickell district, and South Beach is only a quick ride away. We're glad you took the time to enjoy our views and trust that your excellent experience will bring you back to our door!

Warmly,
Gabriel Castrillon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

The entire staff was professional, warm, and welcoming. The breakfast is great, everything you want and the service was excellent. Check-in was easy and quick, and the room was really large. Comfortable bed and cool idea with the swiveling (very) large TV that provides coverage in the bed or comfortable sitting area. Thanks!

Date of stay: March 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank MikeMiami2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

From check in throughout our 4 night stay, the staff from clerks to servers were responsive and interested in our satisfaction and comfort. Always greeting us with a happy attitude, nothing asked of them proved to be too much for them to handle.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank PDXDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-247, General Manager at Hyatt Regency Miami, responded to this reviewResponded 5 April 2018

Dear PDXDave,

We're honored to read your five-star review, and are delighted to know you enjoyed our genuine Hyatt hospitality during your stay! We trust that your stellar experience will bring you back to our door soon!


Warmly,
Gabriel Castrillon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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