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“Best Choice” 5 of 5 bubbles
Review of SpringHill Suites Miami Airport South

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SpringHill Suites Miami Airport South
Ranked #34 of 124 Hotels in Miami
Guayaquil, Ecuador
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Choice”
5 of 5 bubbles Reviewed 22 February 2012

It´s not the first time I stay in this hotel, but every time I feel at home.
Free Parking, Internet, Breakfast, Shuttle

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank FAMB1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, 27 March 2012
We read your review and are very happy to know you enjoyed your stay at the SpringHill Suites Miami Airport South. We hope to see you again very soon.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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883 reviews from our community

Traveller rating
    312
    407
    105
    30
    29
See reviews for
423
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95
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Saint John, Canada
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 9 February 2012

We stayed here on our way to catch a cruise, and again for one night on the way back. The property itself is ok, we had a room with a couch, two dbl beds, a small kitchen, and one bathroom. It was relatively clean, and the breakfast was hot and included. It was recommended to us by our travel agent.

Our troubles began the moment we tried to catch the complimentary shuttle to the hotel. We got off our flight around 8:00pm, trucked to the right place with our luggage, and watched as every other hotel chain in history had their shuttles flying by for an hour. We finally called the front desk to inquire about the shuttle and to ask them to let the driver know we were waiting. The person who answered the phone said that the shuttle comes every 30 minutes and that it was an all white 15 pac van. They did not call the driver. Frustrated we hung up and waited for another 30 minutes. When the shuttle arrived and we tried to get on, it was too full. The driver said he would be back in 30 minutes. At this time we had waited almost two hours and grabbed a cab. I was upset when we hit the hotel, and in their favour they did reimburse the cab ride but made no other offers.

Checkout the next morning ran smoothly. When we arrived back after our cruise we wanted to go to South Beach and inquired at the front desk on the best way and least expensive way to get there. They suggested city transit and sent us wandering around the streets looking for the bus stop. No map or bus listing was offered. We finally stopped at the hyatt whose shuttle drive graciously offered to take us to the airport where we could catch a direct bus for $5. He then provided a list of buses, maps, and times, as well as his card to call when we were ready to go home and we weren't even staying at the hotel!

When we arrived back at Miami Springhill suites we all wanted to show (8 adults sharing two adjoining rooms), and as we tried this the water would stop flowing in one shower for 5 minutes, flow in the other, and then back to the original one. Only one shower could work at a time. Upon calling the front desk they explained their plumber was unavailable and they would send someone up. No attention was given to the matter before we checked out.

The next morning we needed the 5am shuttle for a 7am flight, and it was over capacity. Rather than making alternative arrangements, the hotel said he would be back in 30 minutes. Luckily we got on, but some didn't.

Overall I found the service poor and unfriendly at this hotel and would not recommend it to others.

Room Tip: Stay away from adjoining rooms as only one person can shower at a time.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Sarah154960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, 11 February 2012
Dear Guest:

On behalf of the staff, myself, and the SpringHill Suites by Marriott brand, I would like you to know that we regret any inconvenience you experienced with the hotel’s airport shuttle, the water pressure in your guest room and specially the attentiveness of our personnel. Please be assured that we have taken the necessary steps to ensure that similar situations do not occur in the future.

Again, thank you for bringing this matter to our attention and allowing us to address your concerns. We look forward to seeing you in the future, and demonstrating our commitment to delivering outstanding service and value.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 4 February 2012

The agent that cleaned my room her name is Caridad..she is was so nice

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Missa2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this review, 17 April 2012
We are extremely thankful for the feedback and will relay your sentiments to our team and specially Caridad. We look forward to seeing you in the near future.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Road Town, Tortola
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

Very nice rooms(suites).Good shuttle service. Great breakfast. Free internet.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BVITortola_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradenton, Florida
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 January 2012

Overall, nice hotel. Good location, nice room (with view on the lake), clean, nice pool. Breakfast was a challenge though. Breakfast area just too small for the amount of people staying there. Some items ran out well before breakfast end time. I do have to say though that breakfast issues are not always entirely to blame on the hotel, as some guests are stacking up huge amounts of food and either don't eat all of it or take it to their rooms. Also, young kids were experimenting with the waffles, so you were just standing there waiting until their games were over. The Springhill Suites chain typically offers a very good price on their nicely decorated and equipped rooms, so they have to save on something.........and that is the breakfast! So, what you could do is to just take the nice deal and pay $20-50 less than a comparable room in another hotel, forgo the free breakfast and grab a nice breakfast at Starbucks!

Room Tip: Get a room with lake view. Don't plan on scoring a good breakfast every morning inside the hotel...
See more room tips
  • Stayed April 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Alexander L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Miami Airport South

Property: SpringHill Suites Miami Airport South
Address: 6700 NW 7th St, Miami, FL 33126-6019
Region: United States > Florida > Miami
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Miami
#28 Romantic Hotel in Miami
#43 Business Hotel in Miami
Price range (per night): $192 - $376
Hotel Class:2.5 star — SpringHill Suites Miami Airport South 2.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Springhill Suites Miami Airport South Hotel Miami
SpringHill Suites Miami Airport South Florida

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