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“Wonderful service”

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Sonesta Coconut Grove Miami
Ranked #24 of 127 Hotels in Miami
Certificate of Excellence
Reviewed 7 April 2012

Stayed at the Sonesta again while attending the Sony Ericsson tournament. The suites are spacious and the beds are super comfortable. This year could have been a less than wonderful experience as we did encounter a few issues with the readiness of our room at check-in and some maintenance issues in our room. All were handled professionally and we were made to feel our stay and comfort at the hotel was a priority. Will definitely return.

  • Stayed: March 2012, travelled with friends
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Thank happytraveler214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 13 April 2012

Dear Happytraveler214,

Thank you for your feedback on your recent stay at our hotel. I apologize for the delay at check in and for the maintenance issues in your room. I am pleased that we were able to correct the situation and that you were able to enjoy your stay. Thank you for staying with us and we hope to see you again soon.

Sincerely,
Margaret Rose
Director of Operations

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864 - 868 of 1,462 reviews

Reviewed 6 April 2012

Stayed at the Sonesta Bayfront for a business luncheon. Though the building is compact, the hotel feels spacious inside. The staff is the best feature, look for their "My passion" on name badges to learn what each loves to do best. The food was very creatively presented and was of high quality. Grilled chicken atop a spinach salad with red onions, walnuts, cranberries and goat cheese and a smooth subtle dressing. Refreshing cucumber iced tea. The desserts were like tasty little jewels. Only improvement would be a better business center.

Room Tip: All the rooms have gorgeous views of the bay. Stay on highest floor possible.
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  • Stayed: April 2012, travelled on business
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1  Thank OmiWiz_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 13 April 2012

Dear OmiWiz_traveler,

Thank you for your feedback regarding your stay at our hotel. I will be sure to share with our team how you enjoyed the overall presentation and quality of our food and beverage offerings. As you noted our team is passionate about many things, including serving our guests with passion! We hope you will be back soon.

Sincerely,
Margaret Rose
Director of Operations

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Reviewed 31 March 2012

Stayed at the Sonesta for a work conference and had a very pleasant stay.

Positives:
Great food
Helpful staff
Nice pool
Good location - nice restaurants within walking distance
Free wifi
Comfortable beds

The only areas for improvement is that the rooms are beginning to date

A nice place to stay!

  • Stayed: March 2012
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Thank G0Lightly_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 13 April 2012

Dear GoLightly_2011,

We are very pleased that you enjoyed your conference and had a positive experience at our hotel. We appreciate your feedback and will be sure to share it with our team. We hope you will be back soon for another visit.

Sincerely,
Margaret Rose
Director of Operations

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Reviewed 29 March 2012

A group of six adults, we stayed at the Sonesta Bayfront Hotel in Coconut Grove for the Sony-Ericsson Tennis Tournament and had an excellent experience. The hotel is a stop for the buses that ferry spectators back and forth to the tennis tournament and the tournament maintains a desk in the hotel to provide guidance and assistance to those attending the tournament. The hotel is well staffed and all staff members - from those behind the reception desk to the car valet staff - were at all times cheerful, pleasant, responsive and helpful. The hotel also has excellent facilities - including a large and very nice rooftop pool and a very good rooftop breakfast and dining facility. Our one complaint: the flat screen TV sets in the rooms were difficult to operate (easy to ordr a movie, but difficult to get past that to the free TV).

Room Tip: Rooms overlooking the bay are quieter than those on lower floors overlooking the Coconut Walk area.
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  • Stayed: March 2012, travelled with friends
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1  Thank DavidNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 12 April 2012

Dear DavidNewYorkCity,

Thank you for your recent stay at our hotel and your feedback. We are pleased you and your friends enjoyed the Sony Ericsson tournament and the shuttle service from the hotel to Key Biscayne. I apologize for the difficulties with the flat panel TV, our maintenance team will be sure to check our systems to make certain they are operating correctly.

We look forward to seeing you at next year’s tournament.

Sincerely,
Margaret Rose
Director of Operations

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Reviewed 24 March 2012

We were a party of four and this was our two night hotel assigned to us through Virgin prior to our Carribean Cruise which we were picking up at Fort Lauderdale. First impressions of the hotel were a bit unsure as we arrived round the back of the building after being dropped at the wrong location by a taxi driver. My partner went round to the front to see if we could get help with our luggage and a few mins later a concierge came round with a luggage trolley to assist us. The front lobby is lovely, very big leather sofas and a great feeling of space and cleanliness.
We were then taken to our rooms after a very easy check in. The rooms themselves were also lovely, very clean, spacious and had everything you would need for a comfortable stay including dressing gowns and room service if required. As it was Valentines Day when we arrived I had pre-booked a table for two for myself and my partner as a surprise. The meal was fab although a bit pricey but it was a special occassion.
We were on the 15th floor and the views were stunning, on the 8th floor where the restaraunt and swimming pool are there were fantastic views over the bay. Coconut Grove is a very desirable area and comes alive at night with all the outside cafe bars and eateries.
In all I would recommend this hotel to anyone as either a base for exploring Miami or just a short stay as we did. If we go back to Miami we wouldn't hesitate to stay at Sonesta Bayfront Hotel again. Photos to follow.

  • Stayed: February 2012, travelled with friends
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2  Thank nettynkev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 27 March 2012

Dear Nettynkev,

Thank you for your comments about your recent stay at our hotel. We are pleased you enjoyed your Valentine’s Day stay with us. Our views from our rooms and our pool deck are incredible. I am pleased you enjoyed your dinner in our restaurant Panorama. Besides the great food, it is also a great place to enjoy an afternoon cocktail while you watch the sun set. We hope you and your partner will return any time you need a weekend getaway.

Sincerely,
Margaret Rose
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133-6008
Phone Number:
Region: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Miami
#15 Business Hotel in Miami
#26 Romantic Hotel in Miami
#38 Family Hotel in Miami
Price Range: $249 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Number of rooms: 143
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove Miami Florida

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