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“Friendly staff, Great hotel”

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Sonesta Coconut Grove Miami
Ranked #22 of 124 Hotels in Miami
Certificate of Excellence
Reviewed 27 February 2012

I recently stayed in this hotel on a business conference. I have to say that I was very impressed overall with the hotel. The hotel food was delicious, and the terrace with the pool was beautiful. But I have to say the best part was the friendly staff who went above and beyond to make you feel comfortable, particularly Frank and Omar, who worked our meeting. Overall, if you are staying in the area, I would definitely recommend this hotel!

  • Stayed: February 2012, travelled on business
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2  Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 21 March 2012

Dear Anthony C,

We appreciate your comments about your recent stay at the Sonesta Bayfront Hotel. We are pleased that your meeting went well and that you enjoyed the food at your events. I will be sure to pass on your comments to Frank and Omar regarding their service during your meeting. We look forward to welcoming back your group again in the future.

Sincerely,
Margaret Rose
Director of Operations

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859 - 863 of 1,438 reviews

Reviewed 24 February 2012

We go to the annual Coconut Grove Art Festival most years and have stayed in the Sonesta 5 or 6 times. The lobby is very upscale and attractive, front desk service is very prompt unless you happen to arrive at the same time as a large group checking in, there is NO parking except valet ($23 daily plus tips), but this year the valet service was much more prompt than in the past. Room housekeeping was excellent one day and then the following days there were minor issues, but not of great importance. The bed was extremely comfortable as were the pillows; we had a full kitchen which was nice (ice maker so you didn't have to continually fill ice buckets)..the room was fairly spacious ....balcony same size on all but the larger units. Our bay view was on the side overlooking the pool and it was noisy (you also got a lot of noise from the restaurant on the same floor as the pool), but we turned on the ac fan and didn't hear a sound during the night. Privacy between adjoining balconies on this particular room was only a canvas panel and therefore not as private (sound) as the ones having concrete/glass dividers. One GREAT thing was that you walked right down the front steps and you were at the entrance to the festival. I would recommend the hotel and we will go back. There seems to be a wide variety of 'pricing' ...so keep that in mind. Loved watching the boats in the bay....lights of Biscayne at night, and overlooking the fun and sounds of the Art Festival.

Room Tip: If you want to be 'Bay FRONT' make certain that you specifiy...'Bay VIEW' is not qui...
  • Stayed: February 2012, travelled as a couple
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1  Thank golfingirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 21 March 2012

Dear Golfingirl2,

Thank you for your comments about your recent stay at our hotel. We are pleased that you have returned each year to attend the festival and that you have selected our hotel for your accommodations. Please accept my apologies on behalf of the hotel for the inconsistencies in the housekeeping service you received during your stay. I have reviewed your comments with our housekeeping team so that we can improve our services. We hope you will be back again next year for the 50th Anniversary of the Coconut Grove Arts Festival.

Sincerely,
Margaret Rose
Director of Operations

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Reviewed 21 February 2012

We were in Miami for the Boat Show and had difficulty finding a room. We tried the Sonesta and they worked out a beautiful suite overlooking Biscayne Bay and the city. There was a balcony, the room was beautifully appointed and the Pavilion Dining on the 8th floor terrace was spectacular. We were given free parking for our three days there and had immediate access to the Art Festival.

  • Stayed: February 2012, travelled as a couple
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Thank kysailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 21 March 2012

Dear Kysailor,

Thank you for your recent stay at our hotel during the Coconut Grove Art Festival. We are pleased to learn that you enjoyed the event and that the Festival entrance is at our door step. It was a great weekend and I am happy that we were able to accommodate your last minute booking due to a cancellation. We hope that you will be back again next February for the 50th Anniversary of the festival.

Sincerely,
Margaret Rose
Director of Operations

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Reviewed 19 February 2012

Just returned from a 4 night stay at the Sonesta. Hotel location is great away from the busy scene such as Ocean Drive, the bay on one side and lots of shops and resturants just a short walk away. We had a 2 bed room which was very large, with a little kitchen area, beds were very comfy. On arriving we found that our balcony door would not shut, we called front desk who sent maintence up immediately to fix the lock, one of our bedside lamps would not work, not really a problem as there are lots of other lighting in the room. Hotel staff were all very friendly, they helped us organise a tour bus trip which is well worth doing if you are without transport. We also used the train for $2. We enjoyed our stay and would return without hesitation. Thank You

  • Stayed: February 2012, travelled with family
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1  Thank Staylongernexttime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 21 February 2012

Dear Staylongernexttime,

Thank you for your comments about your recent stay at our hotel. We agree that most everything is available at our doorstep and are pleased you enjoyed your visit. Please accept our apologies for any inconvenience caused by the maintenance issue in your room. I am glad we were able to quickly resolve the problem for you. I will certainly share all of your comments with our team and we look forward to your next visit.

Sincerely,
Margaret Rose
Director of Operations

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Reviewed 18 February 2012

The Sonesta is in a great location right on the bay in coconut grove, very near shopping and some decent restaurants. The hotel itself is standard american hotel modern, clean with nice rooms. The restaurant is not that great but is located on the 8th floor with great views. I would recommend this hotel if you want to stay in coconut grove in Miami.

Room Tip: The view is great from the upper floors.
  • Stayed: February 2012, travelled on business
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1  Thank bryan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this reviewResponded 20 February 2012

Dear BryanC,

Thank you for your feedback regarding your recent stay at the hotel. Please accept my apologies that we missed the opportunity to make your stay exceptional. I hope that if your travel brings you back to Coconut Grove we may be given another chance to make your visit not just exceptional but extraordinary.

Sincerely,
Margaret Rose
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133-6008
Phone Number:
Region: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Miami
#15 Business Hotel in Miami
#26 Romantic Hotel in Miami
#38 Family Hotel in Miami
Price Range: $191 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Number of rooms: 143
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove Miami Florida

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