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“Wonderful location - fantastic staff!!!”

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The Ritz-Carlton Coconut Grove, Miami
Ranked #16 of 122 Hotels in Miami
Certificate of Excellence
Bermuda
2 reviews
“Wonderful location - fantastic staff!!!”
Reviewed 30 March 2012

After completing a wonderful b/day celebration cruise, we had an opportunity to spend some time in Miami. The hotel of choice was the Ritz Carlton Coconut Grove.

One could not ask for a better location, as it was also during the weekend of the Coconut Grove Arts Festival. You can not imagine how delightful it was to exit your hotel doors and have such a wonderful exhibit right next door.

The staff of the hotel were wonderful. The entire experience was one not to be forgotten.

A very special thank you to Giovanni for his professionalism and warm caring attitude.

When next in Miami, The Ritz Carlton Coconut Grove will be my hotel of choice.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander B, Asssistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review, 31 March 2012
Dear Beverly S.,

Thank you for your wonderful review on your most recent stay. The ladies and gentlemen at The Ritz-Carlton Coconut Grove, Miami pride themselves on the personalized service that we provide to each and every one of our guests. The more time we have to speak to each guest and more we get to know them, the more opportunities we have on making your stay memorable and personalized. Our bellman Geovanny is truly First Class and I am glad that you had the opportunity to engage with him. We thank you again for your feedback and look forward to seeing you again next year during the Arts Festival.

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
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wichita
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 March 2012

We spent a week in Miami based out of the Ritz in Coconut Grove. Great location, not in the middle of all the Miami craziness. Close to the water front, Coco Walk, Downtown and Key Biscayne. Reservation was easily made and check in was fast and smooth. If we are back in Miami we will certainly consider the Ritz.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jason k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review, 31 March 2012
Dear Jason K,

We, at The Ritz-Carlton Coconut Grove Miami, are delighted to hear that you had such a pleasant experience with us. We know how hard all of guests work all year and want to make sure that your experience with us is warm, relaxed yet refined. This of course starts from the reservation process to the moment we wish you a fond farewell. Than you for your feedback and we look forward to seeing you again soon.

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2012

My 18-year-old daughter and I recently stayed at this Ritz Carlton during her spring break vacation. After reading a few Trip Advisor reviews, I had some concerns, and called Mr. Alex Blanco, the hotel manager. He was very solicitous and genuinely seemed to want to allay my fears. He said he would locate us on a high floor to avoid street noise, and try to put us in a balcony room with a pool or bay view, as opposed to the city view, which my reservation called for. This was three weeks prior to our trip. When we arrived at the hotel, which is located about 3 blocks from the main shopping area, we found that Mr. Blanco had upgraded us to a bay view room with two queens instead of two doubles. When we got to our room, I found that Mr. Blanco had left a beautiful silver Ritz Carlton picture frame for me on the dresser with a note telling me he was at our service during our stay and hoped we would have a lovely time on my daughter's spring break. I was surprised that he remembered our previous phone conversation so exactly, and touched with the thoughtfulness of the gift. The room had a wonderful view of the bay, which was gorgeous and sunny in the morning. The room was very nice, the beds comfortable and the bathroom small, but nicely appointed. The staff were all very pleasant, helpful and eager to confirm that we were enjoying our stay. the property itself was quite lovely. All in all, I was extremely happy and satisfied with our stay, and would recommend this hotel without hesitation. Mr. Blanco, of course, gave our hotel experience that extra "Ritz Touch", and made it even more enjoyable.

Room Tip: Ask for a high floor and if possible a Bay View room
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  • Stayed March 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank BChampeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review, 22 March 2012
Dear Ms. Champeau,

I truly appreciate you reaching out to me and allowing me to ease your concerns based on some of the TripAdvisor reviews. I am glad that you and your daughter were able to spend some valuable time together and hope to be your choice on your annual trip. Please let me know if there is anything else that I may assist you with. Good luck to the Syracuse Orangemen in the Sweet 16!!

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 March 2012

I would consider this hotel and recommend to it to anyone who is looking for a luxurious experience, a honeymoon or just a relaxing time. The hotel is beautiful, service impeccable, food incredible and the grounds are perfectly kept.

Room Tip: All rooms are great
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  • Stayed December 2011, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank jdocarmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review, 22 March 2012
Dear jdcarmo,

We, at The Ritz-Carlton Coconut Grove, Miami, are excited that you had such a fabulous time at our property. We pride ourselves on creating unique and personal experiences for each one of our guests. Thank you for taking the time to share your experience and we look forward to your next visit.

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Augustine
Level Contributor
54 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 February 2012

Just returned from 2 nights and a very disappointing stay at the Ritz Coconut grove. A friend and I arrived for a 2 nite stay to relax and take in some Miami sights. Our room was not ready at check in time 4pm so we opted to go to the pool area and wait, the front desk clerk Katya said she would call me on my cell as soon as the room was ready. I had driven 7 hours that day and explained we were tired and hoped it would be soon. We went to the pool area and found dirty chairs everywhere and trash strewn about from leftover dirty dishes and glasses. We found a spot that was relatively clean and sat waiting for a waiter to get us a glass of wine. 20 minutes later one showed up. We ordered and wine came 10 minutes later. The wind was gusty and the plastic glass tipped o er onto my friend and a huge palm from fell on us, the waiter wandered over after the crash not to concerned, we were shaken a bit but tried to make the best of it. 90 minutes had gone by with no call from the front desk. We decided to pay our bill and check on our room. $40.00 for 2 glasses of wine, I paid the waiter and he said he could not make change and he would owe me, what?? Owe me? How crazy was that. Frustrated we went to check on our room. Oh it was ready but they had not called us. We were brought to the room and it was clean but missing robes, slippers, toiletries, wash cloths that are part of the amenities, we were assured they would be brought. The room was small with 2 beds, overlooked a roof, not great. We tipped Diego the bellman quite generously and he left. We went out for dinner and on our return we still did not have the needed items. They finally came later. Several times when leaving the hotel with packages in hand staff was near the heavy entrance doors just standing there with no offer of help to hold the doors for us 2 ladies! Even after the big tip. I was asked by the desk at check in what newspaper I wanted each morning, I replied the Miami paper, it was never delivered either day. At check out we decided to have breakfast before our long car ride. We waited 15 minutes for the waitress, and after another 10 minutes to get coffee, another 10 minutes for cream, another 10 minutes and 3 requests for juice. The staff looked so confused, what is going on at this hotel? I mentioned our issues to the desk and they kindly comped breakfast. Anthony was the the only staff member to give true Ritz service the rest need to be fired! At check out we called for a bellman and waited 30 minutes called again and they said they had forgotten to send someone. In a nutshell I booked the Ritz expecting a 5 star experience, and it did not measure up.

Room Tip: Ask for a non roof view
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander B, Assistant rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review, 2 March 2012
Dear L:ynn S,

Thank you very much for sharing your sharing your concerns with us. We appreciate the feedback and use it during trainings and our daily meetings with our staff. I apologize for the lapse in service that occurred and can assure you that this is not a common occurrence at our property. Thank you for allowing us to enliven The Ritz-Carlton Service Value #5, “I continuously seek opportunities to innovate and improve the Ritz-Carlton experience”. Please feel free to contact me if I can be of further assistance.

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Coconut Grove, Miami

Property: The Ritz-Carlton Coconut Grove, Miami
Address: 3300 SW 27th Avenue, Miami, FL 33133-5305
Phone Number:
Region: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#11 Luxury Hotel in Miami
#17 Romantic Hotel in Miami
#25 Family Hotel in Miami
#28 Business Hotel in Miami
Price range (per night): $286 - $740
Hotel Class:5 star — The Ritz-Carlton Coconut Grove, Miami 5*
Number of rooms: 115
Official Description (provided by the hotel):
Hidden among lush subtropical foliage and surrounded by the brilliant turquoise waters of Biscayne Bay, The Ritz-Carlton Coconut Grove, Miami provides an unforgettable escape to one of the city's most delightful downtown hotels. After a day spent exploring the eclectic boutiques, art galleries and restaurants that characterize Miami's original neighborhood, resort guests can indulge in a soothing treatment at the hotel's spa, discover dining that celebrates fresh Florida fare from farm to sea, and relax in accommodations that reveal views of the adjacent marina from a private balcony. Whether for business or pleasure, let us make our corner of Miami the one you return to over and over again. ... more   less 
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove
The Ritz-Carlton Coconut Grove, Miami Florida

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