My husband has a conference at the W and I tagged along to relax at the pool. The hotel and grounds are beautiful and kept impeccably clean. There is a wonderful aroma as you walk through the lobby on the first floor.
I went to the pool for 3 days. One of the most attentive and friendly people working there was named Jenny. She had a cheerful bubbly personality and was always asking if I needed anything. I enjoyed my time there immensely. It was a great break from the cold of the Northeast.
The only negative thing I can say about the service at the pool are the waiters and waitresses. While they are friendly enough, they are not very attentive. For the amount of money that the food and drinks cost, I would expect them to be on top of their game. I guess they save that service for the “ballers” with tons of money to throw around. I’ve received better service at a chain restaurant. Again, very friendly, but kind of with a “20% is built into your bill” attitude.More