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All reviewsmiami airportshuttle serviceflight pathfront desk staffdolphin mallnice hotelcruise portbusiness centernext morningroom was clean and comfortablean early flightair conditionernice poolwould stay againstayed one nightbusiness tripfree shuttle
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Reviewed 17 April 2017

Prompt and friendly service made our brief stay following a flight cancellation after midnight a pleasure. The shuttle driver met us shortly after we called so we did not have any extra wait time, then had cold water waiting in the shuttle (much appreciated). All the staff at breakfast took time to be friendly. Way too often travel hotel stays are not memorable. The service we received on this stay is worth the excellent rating.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank MurryTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gladys M, Front Office Manager at Hilton Garden Inn Miami Airport West, responded to this reviewResponded 20 April 2017

Thank you for taking a moment to share your experience. We are happy to hear that your stay was a great one and that you were treated as deserved. Our entire hotel staff enjoyed catering to your needs. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2017

The Hilton Garden Inn in Miami, was close to the Airport as well as the location I was visiting for business. The staff was very friendly and the hotel was impeccably clean. The only issue was the planes that flew right over the airport were loud if you were trying to enjoy some quiet time outside. Other than that the hotel was very nice and I will definitely stay here again.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 506kristag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gladys M, Front Office Manager at Hilton Garden Inn Miami Airport West, responded to this reviewResponded 20 April 2017

Thank you for taking a moment to share your experience. We are happy to hear that your stay was a great one and that you were treated as deserved. Our entire hotel staff enjoyed catering to your needs. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2017

I had an issue with my room reservation and MARIA CANCINO didn't manage to accommodate me and my family.
Worst experience ever
WACTH OUT FOR THESE THIEVES
The only person who listen and tried to help was Gladys
Such a great person working for such a poor quality company

  • Stayed: April 2017, travelled with family
    • Location
    • Service
4  Thank Felix B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gladys M, Front Office Manager at Hilton Garden Inn Miami Airport West, responded to this reviewResponded 20 April 2017

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

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Reviewed 11 April 2017 via mobile

As usual, this hotel lived up to the chains reputation. Extremely courteous and friendly staff. The room was clean and well furnished and comfortable as expected. They have shuttle service to the cruise ships which was great.

Stayed: April 2017, travelled with family
1  Thank GovernmentTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gladys M, Front Office Manager at Hilton Garden Inn Miami Airport West, responded to this reviewResponded 20 April 2017

Thank you for taking a moment to share your experience. We are happy to hear that your stay was a great one and that you were treated as deserved. Our entire hotel staff enjoyed catering to your needs. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017

I have stopped over at this hotel on a few occasions and every time the stay has been delightful. The rooms are very classy and contains a very comfortable bed, a chair to relax, a working desk, Cable TV, Coffee and a refrigerator among other items. Wifi is freely available.

You can have a restful stay and there is a restaurant if you do not wish to go out and eat. Water (with lemon and other fruits) is also available in the lobby during the day and you also get free bottled water in your room or at reception on arrival.

Everything is beautiful about the stay and it is truly value for money while being close to the airport and there are free rides to Dolphin Mall and Walmart.

Room Tip: It is about the comfort-any room is good - no noise disturbance
  • Stayed: April 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank 1558Donna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gladys M, Front Office Manager at Hilton Garden Inn Miami Airport West, responded to this reviewResponded 20 April 2017

Thank you for taking a moment to share your experience. We are happy to hear that your stay was a great one and that you were treated as deserved. Our entire hotel staff enjoyed catering to your needs. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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