Your first impression starts at the front desk and the female clerk did'nt seem customer service friendly at all. When I walked in the
lobby she was no where to be found. As I stood and waited an
employee passed by and I asked is there anybody working in the area. He shouted out the womans name. The clerk proceeded to come out of the back area and seemed annoyed that I was there
to bother her.
Next she tried to shock me with the room rate and I said, no problem. After printing off a copy of the room bill with someone
elese's name on it, she finally got it right and I got away from an awkard encounter. Come on Marriott...you can find better help than this. I expect to see employees like this at a Checkers restaurant.
- Official Description (provided by the hotel):
- If you're looking for comfortable Lakeland, FL hotels, you'll love the Residence Inn by Marriott Lakeland. Our all-suite, extended-stay Lakeland, FL hotel combines the comforts of home with a passion for making every guest feel welcome. We're ideally located near The Lakeland Center, Lakeland Airport, Lake Myrtle Sports Complex, Legoland Florida, and Joker Marchant Stadium - the Detroit Tigers' spring training home. We're also close to Publix, Amazon, and Stryker. Midway between Orlando and Tampa, Florida, our hotel in Lakeland is a perfect home base for trips to Busch Gardens, Sea World, Disney, and Hard Rock Casino. Our spacious suites offer free Wi-Fi, fully-equipped kitchens, separate living and sleeping areas, and sofabeds. Start the day with a complimentary hot breakfast buffet. Unwind at our Manager's Receptions with complimentary light fare or BBQ, as well as beer and wine. And bring your pet - we're pet-friendly. Few Lakeland hotels can match our attention to detail, so book a suite today! ... more less
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- Also Known As:
- Residence Inn By Marriott Lakeland Hotel Lakeland
- Lakeland Residence Inn