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Terrible
2 reviews
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Overview
Holiday Rental House -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Kissimmee, Florida

Reviews from our community

Terrible - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Kenneth L
1 review
“Mold growing on walls.”
Reviewed 22 August 2016 for a stay in June 2016

There was a black mold growing in a closet next to the kitchen. When they sent the repair man out to look at it...we were told "don't worry about it. It is moisture from the hot water heater behind the wall." The master bath water would not turn on...so we had to shower in the upstairs. Problem with this is one of the guest was 450 pounds and it was difficult getting up the stairs. While they did someone to look at the water...we were told it couldn't be fixed until after we left. We asked for a discounted rate due to the problems...but was denied. We were not able to change condos either. Definitely would not stay there again.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Aug 2016
We really appreciate your feedback!
Unfortunately we can't avoid problems like these but we have our 24/7 emergency phone to help our guests and we don't leave them without a feedback.
We always try to relocate our guests once we have another unit available.
The house was blocked after your check out and the plumbing issue fixed.
We are sorry for your bad experience and would love to change the impression you got due to a casualty.
On your next visit to Orlando we offer you 10% off your stay with us. We have over 100 houses and I'm sure one of them will be the perfect place for you and your family.

Once again we apologize and hope to have the opportunity to change your first impression and make it an amazing experience as we always do.

Thank you,
ACO Vacation Homes
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GusLP
La Plata, Argentina
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2018 for a stay in March 2018
Google Translation

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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