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“Disappointed overall”

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Westgate Vacation Villas Resort & Spa
Reviewed 18 February 2012

Ourself and another couple have booked through hotwire on many occasions and have yet to be disappointed. We make sure we do our research of the hotels in the star rating category and when we feel comfortable we will get what we are looking for and to the quality that meets our standards we book. Westgate on hotwire claims to be in a 3.5* class which would be in the same class as Crown Plaza, Marriott,Hilton .....
Check in wasn't until 4 pm. which was the first downfall. We had to go around all day waiting until we could check in. when we did...well....that's a story to be told.
To start, we had to pay a $20 "resort fee" per room. We didn't want a resort. We wanted a hotel. Not to mention in Orlando it was -1 degrees celcius. We couldn't use the pool if we wanted, we would have frooze! (weather is not the fault of Westgate :) )
The grouds were nice, that was it.
It was NOWHERE in comparassion to the other hotels in it's class. When we arrived we got to our room it smelt HORRIBLY musty, the room was very small, outdated with mirrors on the wall above the beds, what looked like mold around the air vent, food crusted on the back on the chair at the desk... Just not at all a good first impression. We had expected SO MUCH MORE. We called the front desk to asked to be moved to a different location and to ask if all rooms were like this. They said their rooms varied. SO, basically their star class is an AVERAGE. There rooms are something like a 2* to a 4.5* This to me is SO deceiving. To their defence it is Equally the fault of theirs and hotwire. So, after an elapsed 2 hours trying to get in contact with management, after numerous phone calls, being put on hold, being called back. We were moved to a bigger room, AT OUR EXPENSE, when all it gave us was a bigger living room, which we didnt want, but we got rid of most of the musty smell. It still had the same ugly outdated bedroom.
The bellboys were friendly, and felt bad that we had to move around and were disappointed, however, I would not stay there again. Nor would I book on hotwire if they are in the catagory that I'm looking at for fear of having this experience again.
When I made my complaints known to the manager about my disappointment with my room he basically said " well you booked on hotwire for a minimal cost...." as in you get what you pay for... But those old musty outdated rooms are giving your hotel name a bad rep.

Room Tip: Be sure you know what villa you are in. Obviously the quality and price changes depending on where...
  • Stayed: February 2012, travelled with friends
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6  Thank paang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasTCManagement, Director of Operations at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 3 March 2012

Thank you for your feedback. We apologize for the issues you experienced, but more importantly, we apologize for the manner in which they were handled, as this is highly unusual. Our highest priority is to accommodate our guests above and beyond their expectations, especially when they are experiencing an issue on property. We have procedures and processes that should prevent things like this from happening, and we will correct them. We are in the process of renovating our buildings and upgrading our rooms. We hope that you can give Westgate Vacation Villas and any of our other properties another opportunity to exceed your expectations.

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2,511 - 2,515 of 3,562 reviews

Reviewed 12 February 2012

just returned from a week in a 4br unit. awesome for 3 families to have total privacy when we wanted it. minutes from disney! due to elder parents,

future travel is in dought. contact meganem@snet.net to use weeks.

  • Stayed: January 2012, travelled with family
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Thank michael g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasTCManagement, Director of Operations at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 3 March 2012

Thank you your “awesome” review of Westgate Vacation Villas. Our 4 bedroom units are very large and spacious, fully equipped and will accommodate up to 16 people. Westgate Vacation Villas is only minutes away from all Central Florida attractions and shopping outlets which makes it convenient for all of our guests. We hope that your travel options increase as we look forward to exceeding your expectations again!

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Reviewed 8 February 2012

I read some bad reviews after we booked and I was scared to go. Fortunately when my family and I arrived we were very pleased because this was not some regular hotel, this was a beautiful resort. The lobby was huge and very beautiful. All the staff was friendly, I asked to be put on the top floor and the receptionist said no problem. Then, a nice young man drove us and our luggage to our room on a golf cart, that was fun for the kids. We got to see more of the hotel grounds, and we liked it all. Our room was clean, we had a studio with a compact kitchen (full size stainless steel fridge, microwave, sink, coffee maker, dishes, spoons, glasses, dish detergent, kitchen towels, paper towels...). We also had plenty od towels in the bathroom. The jetted tub was clean, the walk in shower was clean and big enough for two people, the whole bathroom was nice and big. Our bed was comfortable and the whole bedroom and living room (with a sleeper sofa) was decorated nicely. We had a pool view, and being on the sixth floor it was nice to wake up and see the resort around you, it was very pretty. The location was also good because it wasn't very far from Disney, also the main road is a ten minute walk away so we took the city bus from there sometimes when we didn't feel like rushing to take the hotel bus to Disney. We also enjoyed all the amenities and so did our kids. The only thing I didn't like was the breakfasts restaurant they have on premises, they only serve healthy stuff like something you would eat if you had high cholesterol. My husband and I still like to enjoy delicious food so we walked over to ihop on the main road. A lot of reviews said that these people were trying to convince them to buy a timeshare, but no one bothered us. they asked and we said we werent interested and they left us alone.so, my overall experience was beautiful, if we go again we will definitely go to the same place.

  • Stayed: January 2012
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3  Thank slavicailic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasTCManagement, Director of Operations at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 17 February 2012

Thank you for your wonderful comments about Westgate Vacation Villas and for commenting on how “beautiful” our resort is. We strive to provide the best customer service as possible and try to accommodate all requests upon check in. We are happy to hear the kids enjoyed riding on the golf cart as we took you to your unit. Our housekeeping and engineering departments do a great job in keeping the rooms “clean and well maintained”. You are correct, our location is ideal because it is so close to Disney, various attractions and shopping outlets. Our rooms are spacious and well-equipped, providing all the comforts of home. We are in the process of changing our entire restaurant experience in the next few weeks, and while we still offer healthy food choices, we do hope you will stop by during your next visit. We look forward to seeing you and your family again!

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Reviewed 7 February 2012

My family has owned in the Villas since 1992, and over the years we have had our fair share of problems. Broken door locks, non functioning appliances, etc. The problems were always fixed very promptly and courteously. During our most recent stay, the only issues we had were a dead light bulb in the fridge, and the porch needed cleaning due to a lot of pollen. These issues were taken care of within twenty minutes. The staff was friendly and spoke passable english for the most part. The only thing that I felt needed improvement was the Villa needed to be updated. We had CRT Televisions and the furniture is becoming "old hat". I'll be back later this year!

  • Stayed: February 2012, travelled with family
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1  Thank Liparkfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasTCManagement, Director of Operations at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 17 February 2012

Thank you for your feedback. We are always happy to hear from our owners and we are glad that we have been exceeding your expectations since 1992. With just under 3,000 units, we strive to make sure everything in the units are perfect, but when we don’t meet that goal, we have policies to make sure we correct it in a timely manner. We are in the process of renovating our buildings and upgrading to flat panel televisions. We appreciate your honest feedback as a Westgate Owner and we look forward to seeing you again this year.

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Reviewed 4 February 2012

Never ever will we stay in this westgate again, the walls were so thin you could hear next door talking and when the family from HELL moved in 3 days later it was like living in a kindergarten they screamed none stop, the service from staff is appauling, we could not find one who spoke english on our floor or pretended they couldn't, after the first six days of no clean linen or towels I phoned up, the next day they came in and took all the clean stuff away and remade the bed, being opposite a swimming pool was a nightmare we had screaming women till 11.30 on more than one occassion. There is no soundproofing atall in this Westgate the staff are unhelpfull and parking was a joke Dont Stay go to Westgate lakes it MUCH MUCH better.

Room Tip: Dont think they have quiet rooms
  • Stayed: December 2011, travelled with family
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2  Thank Holidaygirl016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasTCManagement, Director of Operations at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 17 February 2012

Thank you for your feedback. We apologize for the inconveniences that you experienced and the manner in which they were handled. Our Front Office and Security teams are available 24 hours to make your accommodations more enjoyable. Upon request, we would have moved you to a different room. When occupancy levels are high, parking issues do occasionally occur and we apologize again for any inconvenience that has caused you. We have a wonderful collection of resorts with great staff and we hope that you will give us another opportunity to exceed your expectations.

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Additional Information about Westgate Vacation Villas Resort & Spa

Address: 7700 Westgate Blvd, Kissimmee, FL 34747-4630
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 63 Speciality Lodging in Kissimmee
Price Range: $114 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Vacation Villas Resort & Spa 3.5*
Number of rooms: 1024
Official Description (provided by the hotel):
Westgate Vacation Villas provides guests all the comforts of a fully furnished home along with an ideal location just 1 mile from the main entrance to Walt Disney World® Resort and minutes from other Orlando area attractions, family-friendly restaurants and shopping opportunities. The perfect choice for you next Central Florida vacation, Westgate Vacation Villas features accommodation choices ranging from cozy studios to oversized Two-Bedroom Villas with Lofts and a variety of onsite amenities such as 14 heated outdoor pools and the award-winning Drafts Sports Bar & Grill. ... more   less 
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Also Known As:
Westgate Vacation Villas Hotel Kissimmee
Westgate Villas
Vacation Westgate
Westgate Resort Kissimmee Fl
Westgate Vacation Villas Resort & Spa Kissimmee, Florida

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