The townhouse itself was nice and served its purpose, but we received many conflicting details. Our check-in email gave us the incorrect address and NO nformation on the entry gate/need for a pass code (luckily, the guard let us in). The router name and password for Wiifi were incorrect as well as directions on how to lock the front door. The A/C settings we were told to abide by conflicted with what was posted in the unit. Upon checking out, one set of instructions stated that food items left behind will be donated to a shelter, but an email we received said we would be charged $50 for items left behind. Despite these issues, the townhouse was nice and its location was convenient to the parks.
First off, the gate and door key codes did not work. Security said this was pretty normal. We arrived at 10pm with 2 children that HAD to use the bathroom. We could not get in the front door. After calling the 24hr help line 3 times, we FINALLY got a call back after almost 1 hour. (We almost had to rent a hotel) Thankfully, they were able to rekey the door over the phone. Inside, everything appeared nice and clean on the surface. We did find blood stains on one of the comforters right near the facial area, but didn't really need that one.
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