First off, the gate and door key codes did not work. Security said this was pretty normal. We arrived at 10pm with 2 children that HAD to use the bathroom. We could not get in the front door. After calling the 24hr help line 3 times, we FINALLY got a call back after almost 1 hour. (We almost had to rent a hotel) Thankfully, they were able to rekey the door over the phone. Inside, everything appeared nice and clean on the surface. We did find blood stains on one of the comforters right near the facial area, but didn't really need that one.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|