Brilliant house. Had a fantastic time while at the property. Very clean and tidy. The instructions from the owner were very clear and helpful
The pictures online look fantastic, but when you arrive, you will be less than impressed. Upon arrival we were so disgusted by the condition of the entire home that before unpacking we purchased several cleaning agents and supplies (as there were none onsite) then our entire group spent several hours cleaning the house.
The A/C units needed repair when we arrived and the downstairs unit never operated correctly. The instruction provided for wifi were incorrect and after calling the property manager Richard Veal regarding this matter he said he would get back to me. He never did.
The bedding in all the rooms needed washing. In two of the bedrooms we had to purchase bedding so our guests could comfortably sleep. Although the washing machine was newer, it required major efforts to eliminate all the mould buildup inside the unit. Once the mould problem was dealt with we then had to wash all of the linen as well (towels, wash cloths). I suggest you instruct guests to keep the doors open when not in use to help dry out the unit when not in use.
As well, I need to call your attention to the poor condition of the equipment in the games room. The game room had only 1 working pool stick, and the foosball table had no balls. As well, the air hockey table just didn't work, in fact it was all in pieces. In addition to the games room equipment in disrepair, the room was disgustingly dirty.
We found the home with minimal provisions, cheap finishes, uncleaned surfaces, and well used. A kitchen chair had to be temporarily placed in the master bedroom closet during our stay so that no one would mistakenly sit on it and injure themselves as it was broken when we arrived. It should be replaced or at least thrown away so no one is hurt. I think there are probably several other properties in this neighborhood that would be better.
The 1 star is for the pool and hot tub - we enjoyed that.
The home we stayed in was well decorated. It had all the comforts of home. The kitchen was well stocked with everything you could possibly need. The only problem we had was the carpet was badly stained and the pool had a lot of leaves that we had to remove ourselves even though we did pay extra so it would be heated I guess the pool maintenance person did not do a great job. The furniture was very upscale and the home itself was lovely and well located. Part of our family went to Disney and the older kids went to Universal. The owner was helpful and returned our security deposit promptly. All in all it was a good experience.
With the exception of a few minor problems, like the cable tv not working (got fixed on the fourth day) and a refrigerator that needed service it fit our families needs perfect;y. The rooms were great (the fact that each of the family rooms had a bathrooms in it was a necessity) Plenty of seating and the pool was welcome during the afternoons and early evenings when we stayed in. The Wi-fi was a problem because pass-word was wrong in welcome book. It turns out the correct password was under the router
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