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“Picture Perfect”
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Very good
42 reviews
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Overview
Villa -
4 Bedrooms, 2 Bathrooms, Sleeps 9
Kissimmee, Florida

Reviews from our community

Very good - based on 42 reviews
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Reviews from our community

Date | Rating
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English first
Kat Y
Winnsboro, South Carolina
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Picture Perfect”
Reviewed 29 June 2016 for a stay in June 2016
2
people found this review helpful

This villa is exactly what is advertised. Very clean and roomy! My family and I stayed for 5 days and really enjoyed our stay and will be vacationing here again. I didn't have any problems nor complaints and I give 5 STARS...

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Jun 2016
Many thanks for your very kind words, we really do care what our visitors think of our villa as we try very hard to make sure everyone enjoys their stay. We rely on feedback so that we can address any issues that any of our guests may have.
Once again many thanks...we look forward to your next stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wolf27
Willenhall
Level 5 Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Superb Villa in great quiet location”
Reviewed 11 April 2016 for a stay in April 2016
1
person found this review helpful

We stayed here as a family of three for 9 days. The villa is in a lovely quiet location on the Indian Hills estate. Traffic is low and the estate seems to be a mixture of local residents and holiday villas. Wallmart is a 3 minute drive away and so are many food outlets and shops.
Had an issue with no internet on arrival but this was soon sorted the next morning by the local agent.
The villa is a great size with 4 large bedrooms. We only used the two main rooms which both had large comfortable beds, the main with a huge on suite.
The kitchen is a good size and has absolutely everything you could possibly need in the cupboards, even a pizza cutter which was handy.
In the lounge is large with a huge TV, cable, video, dvd player, lots of dvds and books to choose from if the weather means you stay in, (which for us it did not, 80's everyday!!) the lounge carpet is not immaculate now but with everyone stepping in from the pool area this is not surprising.
Outside is a private swimming pool which is in the sun most of the day until around 5pm then it goes a little cooler. The hot tub is great way to relax and soak those aching feet from walking around the parks all day.
this villa has everything you need to make your holiday in Florida a special one.
Many thanks to David for letting us stay here.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Hot tub!
Liked least: Lounge carpet
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Apr 2016
Many thanks for your review, your kind words and comments are very much appreciated. We rely on guests comments to ensure the villa is kept in good condition. Apologies about the internet, unfortunately we occasionally get problems but normally they are sorted out very quickly. I agree with your comments about the carpet and we will look to replacing it later this year. I am so pleased you enjoyed your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cware771
1 review
“Awsome”
Reviewed 26 December 2015 for a stay in December 2015

Everything was very nice. The kitchen had everything we needed and the pool was awesome everything was organized and clean.there was a problem with ants in the kitchen but nothing we couldn't handle.the hallway bathroom tub didn't work we used it once and it didn't work anymore. Other than that it was great and we enjoyed our vacation.I will definitely refer all my friends to the house.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
1 Jan 2016
Many thanks for your kind words. We appreciate all comments on our villa as it helps us to keep it in first class order. As soon as you informed us of the problems we arranged to rectify the issues...the bathtub has been repaired and a pest company has treated the kitchen for the ants.
Once again many thanks for using our villa.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Latoya S
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful”
Reviewed 4 July 2015 for a stay in June 2015
1
person found this review helpful

We really enjoyed staying there it was what we expected and would recommend this vacation place to everyone.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the pool
Liked least: the wi-fi
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Jul 2015
Many thanks for your kind words, we really do try our best to ensure all our guests find the villa meets their expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JJF1999
Indian Trail, North Carolina
Level 6 Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“positives and negatives”
Reviewed 19 June 2015 for a stay in June 2015
4
people found this review helpful

Let's start w/ the positives and move into the negatives. It was nice to come back after a busy day at the parks to our own private hot tub. It was very nice to not have to go out to eat all the time. We enjoyed many small meals at the villa. It had LOTS of space. The pool and hot tub area is screened in, so there is no issues w/ bugs. You can eat out there peacefully. Four bedrooms to choose from. The two beds we choose were very comfortable.The master w/ it's own bathroom. Two could take a shower in their separate showers at the same time and the water temp did not fluctuate. Unfortunately the temperature on the showers was very difficult to control. It was either way to hot or to cold. There was not a warm temp. My husband also had to fix the shower knob in the smaller bathroom, because it literally fell off. When we arrived we put all our perishables in the fridge, only to return after dinner out, and find the fridge not working. The manager said to "go get ice'' for the coolers and someone would fix it the next day. They only offered to reimburse us for the ice and not the issues or trouble it caused. I'm waiting for my reimbursment. Someone was there the next morning and when we returned it was fixed. That person, must of turned the power off. When we returned the alarm was constantly beeping. We were not sure what to do w/ this, as no instructions were given regarding the alarm. We called the manager, it was latter in the eve, and got no answer or return call. We were able to figure out how to turn it off completely. The manager NEVER did call us back w/ this issue. The house was vacuumed and looked clean, but not detailed clean. The one main thing I wanted to say was, DO NOT use the washing machine or dryer for your personal clothes. Many of my brand new shirts have pilling on them now from the machines. I think they would be fine for heavier duty materials, but nothing nice. This was our first experience in a rental villa...and unfortunately it gave us a bad taste. We've stayed at friends condo's before and they were much better kept up. I REALLY wanted to give this a good review, because I had such high hopes, unfortunately I can not. I also wanted to mention that if you need it dark to sleep, such as I do, this is not the place for you. It is very bright. The blinds do not work well for keeping the light out. On the same issue, w/ a positive note. I really liked that they had night lights throughout the entire house to make it easier to maneuver throughout the night.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The privacy
Liked least: All the troubles w/ the house
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Jul 2015
We are disappointed to hear you had a number of complaints about the villa. Answering your comments:-
'Temperature on showers difficult to control' - this was checked by a plumber who could not find any problem, noting that this is the only time in the 12 years we have owned the villa a guest has raised this as an issue.

'Shower Knob nearly fell off' - unfortunately this is normal wear and tear on any villa and would have been repaired / replaced by our management agent if you had advised them; it is very difficult for every single item in the villa to be checked after every guest leaves.

'Fridge not working' - as with the item above these type of things can not be foreseen, it had been working Ok the week before you arrived..as you say our agent had it repaired the morning after you reported it. with regards the cost of the ice please advise me via e-mail how much it cost and I will refund you.

'Alarm beeping' - apologies about this, unfortunately this type of issue is not considered an emergency so when you rang late at night the agent would have classed this as 'non emergency' (both our instructions and the booklet in the villa state that unless there is an emergency then contact with the agent should be during the daytime)...however I agree the agent should have rung you back the next day, however she did call at the house and found there to be no problem.

'Not Detailed clean' - unfortunately it is not possible for the cleaners to complete a deep clean between every guest (which actually takes several days and would dramatically increase our very competitive pricing).. after every guest departs the villa is fully vacuumed, all floors cleaned, all bedding washed, both bathrooms cleaned, kitchen cleaned (including oven, fridge), all surfaces within reach are cleaned. A deep clean is carried out periodically and as mentioned above is carried out over several days, where every single item in the villa is washed, all furniture moved, all carpets cleaned, all pictures cleaned, all windows cleaned inside and out, all cupboards emptied and cleaned, all high surfaces cleaned, all plastic plants washed.

'washing machine and dryer damaging clothes' - the washing machine and dryer are standard American washing machines (the dryer is only a few months old) and this is the first time anybody has mentioned about clothes being damaged. The agent cannot find any problems with the machines.

'Bright bedrooms' - I agree that the blinds do not keep out the light, however at night all the bedrooms are very dark as no outside lights shine through the windows so the only time you would be affected would be after 6-30am in the morning which is the earliest that the sun rises in Florida in June.

We really do appreciate all guests comments as it helps us to ensure the villa is kept in first class order. We have added a comment in our notes that if a guest does not feel the management company are dealing with any problems in an efficient manner then we ask that we are advised so that it gives us a chance to resolve the issue to our guests satisfaction, unfortunately other than the fridge breaking down we were not aware of any other issues until reading your review. We have no restriction on how much money the agent has to spend on the villa to keep it in first class order, so have found it disappointing to hear you were so unhappy with your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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